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# IT Support Manager

- **Company:** CESNA, INC.
- **Location:** Englewood Cliffs, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, VoIP, Microsoft Office, Information Technology, Hardware Infrastructure
- **Published:** June 15, 2026
- **Apply:** http://seanellen.com/SearchJobs/Descriptions?p0=2428

## About the Role

Knowledge in Enterprise AD environment

 - 5~7 years of experience in enterprise helpdesk environment or Information Technology
 - Great Communication and presentation skill and must be a team player.
 - The position will also require occasional travel & weekend work as part of a formal Change Process and occasional after hours work to respond to any issues.
 - The position will require the ability to troubleshoot Windows OS base laptops, wired/wireless LAN, VoIP, Video Conference and any other office IT related device.
 - Fluent in Korean/English, Related Bachelor's Degree; or 5 years related experience and / or training; or equivalent combination of education and experience
 - Strong troubleshooting methodology is required
 - Individual must possess a broad knowledge of enterprise equipment (Server/Network).
 - Candidate should have good customer service skills, communication, work independently and have interpersonal skills

Preferred Qualifications:

 - Microsoft Certified Professional (MCP)
 - Security+
 - Understanding of MS Office and other standard software.
 - Understanding of Active Directory and Windows System Infrastructures
 - Proficient knowledge and understanding of Service Desk software and hardware technologies

## Description

Individual will be responsible for IT Support management for the enterprise environment. This person will also be responsible for project base task, project coordination, vendor control and project scheduling. The ideal candidate will have excellent communication skills, the ability to work on projects (as well as daily operations), and a solid understanding of enterprise system and some knowledge of network to support the day to day environment.


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