> Markdown version of [/jobs/ext/553305-help-desk-technician-level-2](https://www.wearedevelopers.com/jobs/ext/553305-help-desk-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician Level 2 - **Company:** UplinkIT, Inc. - **Location:** Providence, RI, United States - **Experience:** Starter - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Backup Devices, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Network Address Translation, Web Development, Disaster Recovery, Domain Name System (DNS), Ethernet, Hyper-V, IT Management, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Network Security, Microsoft Office, Windows Servers, Network Attached Storage (Server Appliance), Routing, Packet Analyzer, Windows PowerShell, Remote Access Technology, Storage Virtualization, Virtual Local Area Networks, Windows Desktop, Wireless Networks, Hyperconverged Infrastructure, Virtual Environment, Software Troubleshooting, Firewalls (Computer Science), Web Filtering, Computer Equipment, Laptops, Gsuite, Firewall Services Module, Network Server, Server Operating Systems & Platforms, SSL VPN, Web Api, Vmware - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d44be64caca56e0d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Writing skills?, While we are looking for candidates with a certain threshold of technical experience, our most significant deciding factor in finding any new employee at UplinkIT is someone who portrays an attitude and temperament that works well with the rest of our team. UplinkIT believes that anyone can be taught a skill, such as IT management, but the right mindset is a talent that cannot be learned. The person who'd be a good fit at UplinkIT is someone who's: * Optimistic * Open-minded * Agreeable * Helpful * Compassionate * Level-headed * Upbeat * Driven The ideal candidate must have an intermediate knowledge of how to implement, manage, and maintain applications and systems, including, but not limited to: * Hardware - Desktops, laptops, printers, UPSs, PDUs, virtual environments, enterprise wireless, wired networking, data rack design, Ethernet patch panels, and other similar hardware and related vendors. * Networking - TCP/IP networking, DHCP, DNS, IPSEC/L2TP VPN, SSL VPN, and various other networking applications and protocols. * Systems - Windows desktop/server operating systems, NAS and SAN storage arrays, Android mobile operating system, endpoint protection (EDR, XDR, MDR services), Microsoft Active Directory and group policy management, Microsoft 365 and the Microsoft Office suite, Google Workspace, systems imaging, remote access applications, printer management, backups and disaster recovery, and other similar industry-specific line-of-business applications. The ideal candidate should have working knowledge of how to implement, manage, and maintain applications and systems, including, but not limited to: * Hardware - Servers, firewalls, switches, network controllers, (multi)point to point fixed wireless, security cameras, structured cabling, fiber LIU, and various other similar hardware and related vendors. * Networking - Routing, VLANs, NAT, packet captures, firewall policies, ACLs, traffic shaping, QoS, content filtering, and various other similar networking applications and protocols. * Systems - VMware, Hyper-V, vSAN, Hyperconverged Infrastructure, Powershell, API calls, Apple MacOS/iOS/iPadOS operating systems, RMM/PSA/CRM software, access control, video surveillance, telephony (analog, PRI, and SIP), web development, and other similar industry-specific line-of-business applications., * 1 to 2 years of customer technical support experience * Ability to build rapport with clients * Strong troubleshooting and critical thinking skills * Positive and professional demeanor * Possess intermediate knowledge of computer hardware and software, mobile devices, and printers. * Possess working knowledge of networking, network security, and Windows Server systems administration. * Be customer-service oriented and a team player * Ability to think outside the box * Have a strong ability to work both independently and with a team to achieve goals. * Ability to work in a fast-paced multi-tasking environment * Communicate effectively, both orally and in writing. * Maintain the highest professional, confidential, and ethical standards * Ability to acquaint oneself with new technologies using vendor-provided documentation as well as one's own research and intuition * Ability to articulate technical information in a way that is easily understood by non-technical individuals * Ability to work after normal business hours, as required * Valid driver's license and vehicle * Must pass a U.S. Federal background check * Previous experience working at an MSP preferred ## Description * Provide technical assistance with computer hardware and software * Provide escalation support to Level 1 technicians * Resolve issues for clients via phone, in person, or electronically * Recommend hardware and software improvements to end users * Track customer issues and resolutions using helpdesk ticketing system * Work with Systems Administrator and/or Helpdesk Coordinator to facilitate specific project-related roles and objectives * Assist with revising and maintaining existing documentation as necessary * Perform other related duties as deemed necessary by UplinkIT management ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)