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# Support Tech

- **Company:** INCEED
- **Location:** Broken Arrow, OK, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computing Platforms, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, Wi-Fi Technology, Peripherals, 3-tier Architectures, User Administration
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=063c3cec8d101aed

## About the Role

Do you have experience in Customer support?, * Technical troubleshooting skills

 * Customer support experience
 * Strong communication skills
 * Problem-solving mindset

Nice to Have Skills & Experience:

 * Experience with specific software platforms

## Description

* Provide Tier 1-2 support via ticketing system, phone, chat, and/or walk-ups
 * Troubleshoot Windows workstation issues (performance, profiles, printers, connectivity)
 * Support Microsoft 365 (Outlook/Teams/OneDrive/SharePoint) and basic email troubleshooting
 * Assist with account provisioning and password resets in Active Directory / Azure AD
 * Troubleshoot basic network issues (Wi-Fi, DNS, DHCP, VPN connectivity)
 * Image/reimage PCs, deploy software, and handle endpoint setup for new hires
 * Support peripherals (printers, docks, monitors, scanners, mobile devices)
 * Document fixes, create/maintain KB articles, and keep tickets updated
 * Escalate to Tier 3 / Systems / Network teams when appropriate and follow through


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