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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT End User Services Consultant - **Company:** Syngenta - **Location:** Durham, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Lifecycle Management, Information Systems, Information Technology, Servicenow - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=37434418c6314cc6 ## About the Role Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, Required: * Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field. * 5-7 years of experience supporting enterprise IT services, stakeholder management, and end-user technology solutions. * Experience leading IT projects and/or programs. * Strong communication, stakeholder management, and influencing skills. * Broad knowledge of enterprise IT systems, services, and emerging technologies. * Customer-focused mindset with strong strategic thinking and problem-solving abilities. * Ability to collaborate effectively across teams, functions, and geographies. * Demonstrated ability to learn quickly, adapt to change, and drive results. Desired: * Experience supporting regional or global IT service delivery models. * Experience leading teams, mentoring others, or influencing without direct authority. * Strong vendor management and relationship-building skills. * Ability to operate independently in a fast-paced environment. * Entrepreneurial mindset with a proactive approach to continuous improvement. * Commercial awareness and the ability to align technology solutions with business objectives. Additional Information * Must be authorized to work in the United States without sponsorship. * Ability to travel domestically up to 10-20%. * This is a hybrid role requiring regular on-site support for business and end-user technology needs. Flexibility to provide support outside of standard business hours may be required from time to time to accommodate technology deployments, system upgrades, or other business-critical initiatives. ## Description At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta's IT & Digital Team is seeking a Senior IT End User Services Consultant to support our North America Crop Protection business, with a primary focus on our Durham, NC location, and the flexibility to support additional U.S. sites, as needed. In this highly visible role, you will serve as a trusted IT partner to business stakeholders, driving the delivery, adoption, and continuous improvement of end-user technology services. You will collaborate across regional and global teams, lead local IT initiatives, and help create a seamless technology experience that enables business success. Accountabilities: * Serve as the primary IT partner for North America stakeholders, building strong relationships with business leaders, end users, vendors, and global IT teams. * Consult with stakeholders to understand business needs and recommend technology solutions that support strategic objectives. * Lead local IT projects and contribute to regional and global technology initiatives. * Manage and continuously improve end-user services, ensuring alignment with Syngenta IT standards, governance, and security requirements. * Monitor service performance, vendor delivery, and escalations, driving root-cause resolution and service excellence. * Deliver training, documentation, webinars, and user support to improve technology adoption and productivity. * Utilize ServiceNow and other service channels to manage requests and support business operations. * Collaborate with infrastructure, security, procurement, and workplace technology teams to deliver reliable and cost-effective IT solutions. * Support operational activities, such as service reviews, hardware and software lifecycle management, budgeting, purchase orders, and inventory planning. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Microservices? 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