> Markdown version of [/jobs/ext/553377-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/553377-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Interact Websites Inc.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Bootstrap (Software), Browser Compatibility, Cascading Style Sheets (CSS), Web Development, JQuery, Responsive Web Design, Web Platforms, Syntactically Awesome Style Sheets (SASS), Web Technologies
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=18d3fd90c07f8bd2

## About the Role

Do you have experience in jQuery?, * Strong working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility

 * Strong working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
 * Excellent written and verbal communication
 * Critical thinking / problem-solving skills
 * Previous customer service experience (2+ years preferred)
 * Previous web development experience (1+ years preferred)
 * Comfortable working in a team and managing frequent interruptions
 * Clear speaking voice / good phone skills
 * Enjoys technical challenges and working to develop creative solutions

## Description

Provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the InteractRV Web Platform and web development skills. Technical Support Specialist III agents field customer requests via phone, email, and chat., * Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)

 * Handle customer requests via chat, email, and inbound/outbound calls
 * Solve customer problems in a reasonable time frame
 * Provide InteractRV website platform education/coaching to customers and co-workers as needed
 * Participate in training sessions on new web technologies and product features
 * Create content for the InteractRV Knowledge Base (internal and customer-facing)
 * Work with peers and supervisors to resolve low-level escalations
 * Deliver a technical support experience that delights customers


## Related Videos

- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [WeAreDevelopers LIVE - the weekly developer show with Chris Heilmann and Daniel Cranney](https://www.wearedevelopers.com/videos/1309-wearedevelopers-live-the-weekly-developer-show-with-chris-heilmann-and-daniel-cranney)
- [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web)
- [WeAreDevelopers LIVE - CSS is DOOMed](https://www.wearedevelopers.com/videos/1838-wearedevelopers-live-css-is-doomed)
- [Keith Cirkle of GitHub on React Fatigue](https://www.wearedevelopers.com/videos/1265-keith-cirkle-of-github-on-react-fatigue)
- [WeAreDevelopers LIVE – You Don’t Need JavaScript, Modern CSS and More](https://www.wearedevelopers.com/videos/1788-wearedevelopers-live-you-don-t-need-javascript-modern-css-and-more)

## Related Articles

- [Dev Digest 133 - Back to Front](https://www.wearedevelopers.com/magazine/474-dev-digest-133-back-to-front)
- [Top 7 CSS Frameworks in 2025](https://www.wearedevelopers.com/magazine/362-top-7-css-frameworks-in-2025)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Dev Digest 113 - Debugging above the cloud](https://www.wearedevelopers.com/magazine/422-dev-digest-113-debugging-above-the-cloud)
- [What is a web developer?](https://www.wearedevelopers.com/magazine/18-what-is-a-web-developer)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)