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# Mobile Assistant Manager - Virginia

- **Company:** Pet Paradise
- **Location:** Charlottesville, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8fb84bc5ff6bb417

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Team motivation (leadership skill)?, Do you have a High school diploma or GED?, * 1-2 of experience in a supervisory or management role

 * High school diploma required (college degree preferred)
 * Strong leadership, communication, and collaboration skills, including the ability to manage, guide, train, and motivate employees
 * Ability to resolve conflict, establish and build relationships, and successfully engage with customers
 * Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
 * Ability to develop and train staff, utilizing skills of staff most appropriately
 * Prior leadership experience in retail, restaurant, hospitality operations or similar
 * Previous experience in animal care or related field is preferred
 * Basic skills with common computer software, including Microsoft Office Suite
 * Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
 * Comfortable working in front of house and back of house roles within the resort
 * Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
 * Valid driver's license and working motor vehicle

## Description

Assistant Managers oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs., * Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety

 * Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
 * Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees
 * Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company
 * Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere
 * Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues
 * Supporting new and current team members with completion of required courses and other training
 * Documenting and delivering employee corrective actions and terminations, when necessary
 * Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations
 * Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
 * Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern
 * Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
 * Performing resort opening and/or closing duties, and other tasks as assigned
 * Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive "off" days from week to week
 * Working onsite at the resort at least 3-4 weekend days per month and on holidays


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