> Markdown version of [/jobs/ext/55350-onsite-and-remote-support-manager-sme-ts-sci-with-ci-clearance-required](https://www.wearedevelopers.com/jobs/ext/55350-onsite-and-remote-support-manager-sme-ts-sci-with-ci-clearance-required). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite and Remote Support Manager, SME TS/SCI with CI Clearance REQUIRED - **Company:** CGI Technologies and Solutions, Inc. - **Location:** Arlington, VA, United States - **Experience:** Expert - **Salary:** $88,200.0 - $190,900.0 - **Contract:** Permanent contract - **Skills:** Information Technology, Deployment Automation, Network Support, Performance Monitor - **Published:** May 16, 2026 - **Apply:** https://dejobs.org/x/x/B7D66993205544308A5A1AEA498BF3ED/job/ ## About the Role * Education and/or Experience: Bachelor's degree and/or 10+ years of experience * Security Clearance: TS/SCI with CI Clearance REQUIRED * Strong technical background in IT infrastructure and support. * Leadership and communication skills. * Experience with ITIL best practices and service management frameworks. * Ability to manage a team, including performance issues and staff development. * Skills in troubleshooting technical issues and implementing solutions. * Experience with hardware, software, and network support. * Strong understanding of system modernization and deployment strategies. ## Description CGI Federal has an exciting opportunity for an Onsite and Remote Support Manager within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities. The Onsite and Remote Support Manager leads IT or customer service teams to deliver seamless technical assistance. They oversee daily help desk operations, manage Service Level Agreements (SLAs), handle escalated issues, and ensure both physical hardware and digital connectivity needs are met across the organization. CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission. This role is located in Arlington, VA and it 100% onsite Your future duties and responsibilities: * Team Management & Development: Line manage, mentor, and motivate the onsite and remote support teams to achieve organizational objectives, fostering a positive and collaborative environment. * Service Delivery Oversight: Manage daily onsite and remote support operations, ensuring adherence to Service Level Agreements (SLAs) and ITIL processes for incident, problem, and change management. * Performance Monitoring: Track and analyze Key Performance Indicators (KPIs) and service metrics to identify areas for improvement and ensure consistent, high-quality service delivery. * Technical Leadership: Provide technical guidance and expertise on LAN infrastructure, system modernization, and the deployment of new IT capabilities. * Stakeholder Management: Build strong relationships with internal stakeholders and end-users to effectively meet IT support needs and promote new technologies. * Process Improvement: Identify inefficiencies in processes and workflows, then recommend and implement improvements to enhance service quality and operational efficiency. * Vendor Management: Collaborate with third-party vendors to ensure optimal performance, cost-effectiveness, and adherence to quality standards. * Documentation & Reporting: Create and maintain documentation related to support procedures, and provide reports on team performance and service metrics. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [When human meets canary](https://www.wearedevelopers.com/videos/100233-when-human-meets-canary) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)