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# Desktop Support Technician

- **Company:** Reach Cyber Charter School
- **Location:** Enola, PA, United States
- **Contract:** Temporary contract
- **Skills:** Information Systems, Computer Literacy, Tablet Computers, Computer Equipment, Information Technology
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1d5504ac55051d37

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, + Prefer an Associate's degree from an accredited college or university in a technical field or equivalent experience

 + Requires two (2) technical certifications such as CompTIA Core certs, MCSA, MTA )
 * Experience Requirements:
 + Prefer one (1) year of experience in information systems support

Knowledge / Skills / Abilities

 * Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner
 * Attentive to details and analytical in execution
 * Supporting frustrated users remotely through superior customer service
 * Broad range of information technology knowledge/experience
 * Communicate effectively in customer friendly terms verbally and in writing
 * Resolve issues productively and efficiently
 * Ability to work well both independently and in group settings as a member of the IT team
 * Be resourceful using supplied documentation, tools, and solutions
 * Shows great pride in completed work

## Description

The Desktop Support Technician is responsible for supporting and maintaining the school's computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed.
The Desktop Support Technician will be responsible for the satisfactory performance of the following tasks and responsibilities:

 * Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle
 * Assists staff and families with issues regarding computers, phones, tablets and peripherals
 * Coordinates between staff, families, internal support, and vendor support
 * Supports end-users with limited knowledge of computers, software, hardware, and systems
 * Creates and updates standardized documentation of processes, including current and new
 * Works closely with Applications and Infrastructure teams to support larger tasks & projects
 * Maintains a high level of customer satisfaction, * Must reside in the state of Pennsylvania
 * Ability to pass the background checks required for all school employees in
 * This position could include limited travel and could include limited overnight


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