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# Information Technology Technician

- **Company:** Advent Technologies
- **Location:** Modesto, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Information Technology, User Administration
- **Published:** June 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d082f7102af603a2

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, 2+ years of experience in IT support (MSP experience preferred)

 - Strong customer service and communication skills

 - Experience supporting Windows and Mac operating systems

 - Experience with Microsoft 365 (user support and troubleshooting)

 - Experience with Active Directory (user management, permissions)

 - Experience with hardware troubleshooting (break/fix, RMA)

 - Ability to prioritize and manage multiple tickets simultaneously

 - Valid California Driver's License and reliable transportation

Preferred

 - Experience with Windows Server administration

 - Networking fundamentals (DNS, DHCP, VPNs)

 - Experience with RMM and PSA tools

 - Familiarity with security best practices in managed environments

Job Type

Full-time

## Description

We are seeking a full-time Tier 1 / Tier 2 Helpdesk Technician with strong customer service and technical troubleshooting skills. This role serves as a frontline support resource while also handling intermediate technical issues and escalations. The ideal candidate can efficiently resolve common end-user issues, contribute to root-cause analysis, and support small-to-mid-sized infrastructure environments.

Responsibilities

 - Serve as the first point of contact for client technical issues

 - Diagnose and resolve common endpoint issues (Windows, Mac, Office 365)

 - Provide remote and occasional onsite support

 - Walk users through step-by-step troubleshooting

 - Properly document, track, and close tickets in the helpdesk system

 - Escalate unresolved issues following defined procedures

 - Maintain high customer satisfaction through clear communication and follow-ups

 - Troubleshoot Active Directory, file shares, and user account issues

 - Support Microsoft 365 environments (Exchange Online, Teams, OneDrive)

 - Assist with Windows Server troubleshooting and maintenance

 - Perform advanced endpoint troubleshooting and root cause analysis

 - Participate in incident response and resolution for outages

 - Assist with onboarding/offboarding processes and system provisioning

 - Identify recurring issues and recommend long-term solutions

Shared Expectations

 - Maintain accurate and detailed documentation of all work

 - Follow cybersecurity best practices in all customer interactions

 - Monitor and respond to alerts from managed systems (RMM tools)

 - Participate in continuous learning and skill development

 - Occasionally travel to client sites for onsite support


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