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# IT Maintenance Technician - Associate

- **Company:** Plateau Software Inc
- **Location:** Daleville, AL, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Access Network, Issue Tracking Systems, SC Clearance
- **Published:** June 5, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8958363/it-maintenance-technician-associate

## About the Role

To get started, you must have:

 - Security + certification

 - Be a high school graduate

 - Be able to obtain a SECRET clearance

If you do not possess a DOD SECRET clearance, our team has a contingent process to get your career started. You must have an interim SECRET clearance prior to start date.

## Description

* Support student onboarding by validating student network access
 * Ensure all requirements are met by the student while in processing to allow for network access
 * Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
 * Troubleshooting student devices when faults are encountered
 * Document all faults encountered and remediation of faults
 * Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
 * Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
 * Issue IT equipment to student classes and train the class on proper usage
 * Patch and keep machines updated with the most up-to-date patches
 * Other duties as assigned


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