> Markdown version of [/jobs/ext/554410-it-helpdesk-technician-fenway-health](https://www.wearedevelopers.com/jobs/ext/554410-it-helpdesk-technician-fenway-health). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician (Fenway Health) - **Company:** Community Care, Inc. - **Location:** Boston, MA, United States - **Experience:** Starter - **Salary:** $57,000.0 - $66,975.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Authentication Protocols, Microsoft Azure, Information Systems, Microsoft Office, Electronic Medical Records, Computer Equipment, Information Technology, User Accounts - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=383f625cadcbdd47 ## About the Role Do you have experience in Software installation?, Do you have a Associate's degree?, * Strong knowledge of Azure, Active Directory, and EMR systems concepts, including account management, group policy, security, and authentication protocols (Epic EMR is a plus) * Ability to image, configure, set up, and troubleshoot computer hardware * Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities * Strong problem-solving skills and ability to troubleshoot technical issues * Excellent written and verbal communication skills * Ability to work independently as well as in a team environment Desired Other Skills: * Ability to work collaboratively across the organization as part of a team * Familiarity with the MassHealth ACO program * Familiarity with Federally Qualified Health Centers (FQHCs) * Experience working in a provider organization * Experience working in a managed care environment * Experience with anti-racism initiatives and/or relevant lived experience is highly valued Qualifications: * Associate's degree in Computer Science or a related field, or equivalent work experience * 1-2 years of experience in IT support with a focus on Azure, Active Directory, EMR systems like Epic, and HIPAA regulations ** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. ** ## Description The Helpdesk Support I provides technical support and training to C3 user community on all aspects of information systems. This critical role will assist C3 staff with the installation, configuration and ongoing usability of computers, peripheral equipment, and software. The Helpdesk Support I will collaborate with vendor support contacts, C3 IT, and the rest of the C3 organization to resolve advanced technical issues., * Provide Level 1 support for Azure, Active Directory, MS Suite, and Population Health systems-related issues to end- users * Troubleshoot and resolve technical issues related to Azure, Active Directory, MS Suite, and Population Health systems, including login and access issues, permissions, security concerns, and connectivity issues * Manage and maintain Active Directory user accounts, groups, and permissions * Collaborate with other IT team members and CTC to identify and resolve complex issues * Configure and set up equipment and software for C3 users * Document solutions to recurring issues, troubleshooting steps, and procedures * Provide excellent customer service and communication to end-users and healthcare providers * Ensure compliance with HIPAA regulations in all IT activities * Perform other duties as assigned ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)