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# Technical Support Representative

- **Company:** Smartevals LLC
- **Location:** Buffalo, NY, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing, Digital Technology, Google Drive
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=78ff9fbcbb2571f1

## About the Role

Do you have experience in Writing skills?, · 2 years of technical and/or customer service experience

· Excellent internal and external customer service skills, with the ability to build relationships and maintain connections

· Good spelling and grammar

· Ability to multi-task and work on cross functional teams

· Comfortable with computers and digital technology (Online meeting platforms, Google Drive, Word, Excel etc.)

· Ability to effectively communicate, verbally (via phone) and in writing (via email)

· Strong problem-solving and trouble-shooting skills

We are looking for a self-starter, who is ready to learn and not afraid to dive in to new software.

Preferred:

· Proven track record of adept problem-solving, showcasing a talent for troubleshooting issues and seeing them through to resolution.

· College degree

· Experience working with higher education

The office has a casual atmosphere, with a focus on employee development. The potential for raises happens twice per year., If you're passionate about empowering educators and driving positive change in higher education, we want to hear from you! Visit our website at www.smartevals.com to learn more about our culture and products, and apply today to join our team as a Client Success Specialist., * Customer service: 2 years (Preferred)

## Description

You'll play a pivotal role in ensuring our clients' satisfaction by providing exceptional technical support and fostering lasting relationships. You'll be the frontline troubleshooter, assisting clients in navigating our online course evaluation software via phone and email. With a focus on problem-solving and client education, you'll empower users to maximize the benefits of the SmartEvals system.


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