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# Desktop Support Technician

- **Company:** RL Canning, Inc.
- **Location:** Des Moines, IA, United States
- **Salary:** $45,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Desktop Environments, Information Technology Operations, Peripherals
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fac804a162477065

## About the Role

Do you have experience in macOS?, * Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.

 * Proven ability to independently analyze and resolve complex technical issues in a fast-paced environment.
 * Self-motivated and collaborative, with strong interpersonal skills to build positive working relationships across teams.
 * Highly organized with the ability to prioritize and manage multiple desktop support tasks efficiently.
 * Skilled in rebuilding and reformatting computers; familiar with troubleshooting legacy Windows operating systems.
 * Excellent written and verbal communication skills, with the ability to support users of varying technical skill levels.
 * CompTIA A+ Certification "Preferred."
 * Willingness to travel as needed to support client projects and corporate responsibilities.

## Description

RL Canning is seeking an experienced Desktop Support Technician to join our IT team. This role is responsible for providing comprehensive hardware and software support for desktop and laptop workstations. In addition to daily troubleshooting and issue resolution, the Desktop Support Technician will contribute to departmental projects, system rollouts, and PC installations to ensure smooth and efficient IT operations., * Provide technical support for the operation and maintenance of desktop systems and related equipment.

 * Manage desktop environments to ensure quality, timeliness, and cost-efficient service delivery.
 * Perform hardware installations, upgrades, and repairs on desktops and laptops.
 * Communicate effectively with end users to diagnose and resolve technical issues.
 * Support both the main facility and nearby off-site locations as needed.
 * Perform other tasks as necessary to support and achieve business objectives.


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