> Markdown version of [/jobs/ext/554557-junior-it-support-technician-managed-services-hybrid-windows-mac-msp-mostly-remote](https://www.wearedevelopers.com/jobs/ext/554557-junior-it-support-technician-managed-services-hybrid-windows-mac-msp-mostly-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Support Technician Managed Services (Hybrid Windows/Mac MSP) - Mostly Remote - **Company:** Armour Peak LLC - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Antivirus, Apple IOS, Apple Mac Systems, Bash Shell, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Python (Programming Language), Microsoft Software, Windows PowerShell, Remote Access Technology, Azure Active Directory, Wireless Networks, Wi-Fi Technology, Scripting, Software Troubleshooting, Microsoft InTune, Information Technology, Casper Suite, Gsuite - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5781d49ac871cc22 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, ArmourPeak is unique as a Managed Service Provider as we are Apple Technical Partners, and began operations as an "Apple First" MSP. Knowledge of Apple device management, macOS, and iOS is a plus, but a qualified candidate should be well versed in general IT concepts, with the ability to learn new technologies and platforms., * 1-3 years of experience in IT support, helpdesk, or MSP environments (or equivalent hands-on experience) * Strong understanding of Windows operating systems and device lifecycle management * Strong understanding of cloud identity and productivity platforms * Basic networking fundamentals (DNS, DHCP, Wi-Fi) * Familiarity with Microsoft technologies such as Entra ID, Intune, and Defender * Strong troubleshooting ability and attention to detail * Excellent communication and customer service skills * Ability to manage priorities and work independently Preferred Qualifications (Not Required) * Experience with Apple devices (macOS, iOS) in a business environment * Exposure to MDM platforms (Intune, Jamf, etc.) * Experience with Wi-Fi solutions (Meraki, UniFi, Aruba) * Basic scripting or automation (PowerShell, Bash, Python) * Industry certifications or active pursuit of certifications * Fluent in Brazilian Portuguese language, We value individuals who are curious, self-motivated, and interested in continuous improvement. Additional Requirements * Located in New England is preferred. Exceptions may be made for the right candidate * Willingness to travel occasionally within the region * Valid driver's license and reliable transportation * Ability to lift up to ~75 lbs as needed ## Description * Manage and triage the support ticket queue to ensure timely resolution and adherence to SLAs * Provide technical support via email, phone, remote access, and occasional on-site visits * Troubleshoot issues related to: Windows and macOS endpoints, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Microsoft 365, Google Workspace, and Apple Mobile Device Management (Jamf Pro, Mosyle, etc.) * Support user onboarding/offboarding and device provisioning * Maintain clear, accurate, and thorough documentation of issues and resolutions * Escalate complex issues appropriately while continuing to develop technical skills * Assist with endpoint, cloud, and security-related projects * Handle occasional logistics including equipment deployment and retrieval * Contribute to improving internal processes, documentation, and workflows * Identify opportunities to improve efficiency through automation and AI-assisted processes, This position is designed as a growth role. You will gain exposure to a broad range of technologies and have the opportunity to: * Develop deeper expertise in cloud, security, and endpoint management * Work with modern MSP tooling and operational frameworks * Contribute to process improvement and automation initiatives * Grow into advanced engineering or specialized roles over time ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [JavaScript? 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