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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Technical Analyst - **Company:** Marshall Health - **Location:** Huntington, WV, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Spreadsheets, Software Documentation, Databases, Desktop Computing, Text Processing, Health Information Systems (HIS), Information Technology - **Published:** June 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fba6831129e1f263 ## About the Role Do you have experience in Word processing?, Do you have a Associate's degree?, * An Associate's degree in computer science or related field. * A strong working knowledge of computer systems, hardware, and software. * Good problem-solving, analytical, and team-working skills. * Excellent communication and interpersonal skills. * An openness to learning new technologies. Experience * Degree in Health Information Systems or related field preferred; or college level study leading to certification in related field. * + 3 years education + 3 years work experience + 2 years education + 5 years work experience + 1 year education + 7 years work experience + 0 college education + 9 years work experience The kind of position-related experience includes: * Effective communication skills with ability to communicate in a clear and concise manner. * Strong oral and written communication skills with ability to maintain composure in difficult and complex communications with physicians and other professionals. * Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. * Advanced knowledge of and ability to use computers including various software programs such as word processing, spreadsheets and databases. * Effective human relations abilities: + Ability to collaborate within alliances and promote teamwork. + Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders. * Detail oriented and ability to be self-motivated to complete duties in a timely manner. * Ability to work in a team environment and to collaborate with a variety of professionals. * Techniques and problem analysis/resolution skills. * Ability to instruct and motivate employees and identify areas in need of improvement. * Ability to work occasional off-hours schedules as required. * Critical thinking: looking at documents and or electronic information * Attention to detail with strong organizational skills. * Work on multiple tasks at any one time while maintaining high quality standards. * Experience providing customer/department/end-user support of health information systems. ## Description Professional who provides technical support and assistance to customers, on the phone or in person related to computer systems, hardware, and software. Their primary intention is to ensure a client's satisfaction and ability to properly operate computers, printers and other technology by responding to questions and providing technical assistance., * Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. * Installing new software and hardware systems as needed. * Overseeing new system installation and setup and customizing PCs to meet the needs of the Center for Education staff. * Provides references for users by possibly writing and maintaining user documentation, providing help desk support. * Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues. * Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems. * Demonstrates patience when working with customers for support. * Works independently under general direction of supervisor. * Attends meetings as requested to help learn and support customer needs. * Communicate in a clear and concise manner to aid in customer understanding of system functionality. * Create or log an enhancement for creation of specialized queries at the request of nurse managers. * Use positive language to create positive perceptions about company, software and service. * Maintain a positive persona even when dealing with frustrated customers in no win situations. * Maintain good time management for processes and projects and be transparent. * Document issue resolution well and communicate to peers for improved support. * Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice. * Performs other functions as requested. ## Related Videos - [You’re a great coder? 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