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# Senior Design Researcher- Contractor (Part-Time, Hybrid, Chicago)

- **Company:** New America
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $228,800.0 - $270,400.0
- **Contract:** Contract
- **Skills:** Adobe InDesign, Strategies of Testing
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2efd1a215d97414d

## About the Role

Do you have experience in Writing skills?, * Educational training and 7+ years of experience as a designer.

 * Experienced in design research, with a particular emphasis on service delivery design and testing.
 * Very strong project management skills, able to develop plans, coordinate large, diverse teams, and deliver results on tight timelines.
 * Skilled at respecting and listening to community members, especially in low-income or vulnerable groups, and drawing lessons from co-design sessions.
 * Proven ability to identify pragmatic testing strategies, as well as design, lead, and draw concrete recommendations from the testing process.
 * Skilled at collaborating with diverse stakeholders, including community organizations, community members, government agencies, researchers, and service providers.
 * Ideally, background in housing policy, social services, or economic mobility, focusing on eviction prevention, benefits, or homelessness.
 * Strong facilitation and communication skills, including leading workshops and one-on-one interviews, and translating community input into service delivery, policy, and program recommendations.

## Description

* Oversee junior staff to conduct background research on existing eviction prevention programs in Chicago and around the country, as well as other research related to the needs and behaviors of the target populations.
 * Develop project plan and meet regularly with the team to ensure project is on a tight schedule.
 * Work with staff lead to assign tasks and responsibilities to staff members from the partner organizations.
 * Work with the team to develop agenda and materials to be used in community co-design sessions.
 * Co-lead sessions with staff members. Staff will conduct resident recruitment.
 * Coordinate and collaborate with staff team to collect, analyze, and synthesize data.
 * Develop a journey map in consultation with partner organizations and stakeholders and a preferred journey map based on community member input.
 * Work with staff to collect feedback on existing and proposed service delivery model from stakeholders, as well as identify existing resources and needed resources and policy elements to support the new service delivery approach.
 * Develop testing for 2-3 small elements of the preferred service delivery design that can reasonably be implemented with two to three partner agencies during the sprint.
 * Collect data from tests and develop recommendations for a new service delivery model.
 * Support staff as needed on developing policy agenda to support implementation.


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