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# Senior Help Desk Support Specialist

- **Company:** CVS Health
- **Location:** Farmers Branch, TX, United States
- **Experience:** Expert
- **Salary:** $38,480.0 - $73,403.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Mobile Application Software, Web Applications, Workspace ONE, Slack, Casper Suite, Gsuite
- **Published:** June 12, 2026
- **Apply:** https://www.juju.com/job/00000000g7g2p1

## About the Role

Must be able to commit to a Hybrid Schedule in which you work from the 4055 Valley View Lane Dallas Texas office on Tuesday, Wednesday, and Thursday., + 3+ years of successful experience in Service Desk or HelpDesk Support.

 + Experience supporting Apple iOS and iPad hardware, as well as Windows 10/11 and related hardware.

 + Familiarity with web-based applications and mobile device management tools, such as Google Workspace, Slack, Jamf, and Workspace One.

Preferred Qualifications

 + Demonstrated 'Customer First' Mindset and a collaborative approach.

 + Proven analytical and problem-solving abilities.

 + Experience utilizing Help Desk ticketing systems.

 + Strong written and verbal customer service skills

Education

 + High School Diploma or equivalent.

## Description

As a Senior Help Desk Support Specialist, you will be the critical First Point of Contact, providing technical and operational support to two primary groups: Signify Health's Clinician Network (Providers) and our internal employee base. This role requires a strong 'Customer First' mindset to support our Clinician Network-healthcare professionals (e.g., Nurse Practitioners, Doctors) who use our mobile application for home healthcare services like medical screenings, medication management, and patient information capture. You will report to the Service Desk Supervisor


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