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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** State of Kansas - **Location:** Shawnee County, KS, United States - **Salary:** $49,920.0 - $54,558.0 - **Contract:** Permanent contract - **Skills:** CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Print Servers, Software Systems, TCP/IP, Computer Equipment, Information Technology, Laptops, User Accounts - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d0a9b6ba2c6baf51 ## About the Role Do you have experience in Ticketing system technical support?, Do you have a Trade school?, * Experience with help desk ticketing systems and IT service management processes (e.g., ITIL). * Familiarity with basic networking concepts and protocols such as TCP/IP, DNS, and DHCP. * Strong communication and customer service skills with the ability to explain technical concepts to non-technical users., * High school diploma or equivalent or completion of a technical school program in information technology or related field. * Minimum 1 year of experience in installing, upgrading, and troubleshooting hardware and software, including desktops, laptops, printers, and mobile devices. * Strong understanding of computer hardware, software, and operating systems. Preferred Qualifications: * Advanced technical support experience and guidance to team members. * Proficiency in problem-solving with keen attention to detail. Certifications: * Preferred vendor-neutral certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ or equivalent. * Preferred vendor-specific certifications such as Microsoft certifications. Necessary Special Requirements: Ability to obtain and retain an OITS Security and KCJIS clearances are requirement of employment and continued employment. Disclaimer: Due to security requirements related to system access, the following will result in disqualification for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions less than 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor). ## Description We are seeking an experienced IT Support Analyst to join our team. The Analyst will provide a wide range of technical support to end-users across multiple agencies. The role involves troubleshooting and resolving issues related to agency-supported devices, user accounts, software installations, connectivity, and more. The Analyst will be responsible for both remote and onsite support, ensuring optimal performance and user satisfaction., * Provide day-to-day technical support for a variety of hardware and software systems. * Troubleshoot and resolve issues with agency-supported devices, including desktops, laptops, printers, and mobile devices. * Manage user account creation, configuration, and setup. * Support on-premises and remote connectivity to OITS-managed resources. * Maintain and update printers hosted on print servers and support peripheral devices. * Assist with software installations, device replacements, and deployments. * Create and maintain agency-specific documentation for application support and business processes. * Evaluate and recommend hardware and software upgrades or improvements to IT infrastructure. * Analyze and evaluate technology products for affordability, compatibility, and ease of use/support. * Ensure uptime, performance, resource availability, and security of PCs within budget and operational guidelines. * Plan for and respond to service outages and other technical issues., * On the My Job Applications page, verify these documents are present and valid. Upload or delete and upload new if needed. + DD214 (if you are claiming Veteran's Preference) * Inside your Job Application upload these documents: + Resume (or choose existing if you have one) + Cover Letter Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents." ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)