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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Northpointe Bancshares, Inc. - **Location:** Miami, FL, United States (Remote available) - **Experience:** Experienced - **Salary:** $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Banking Software, Business Software, Cloud Storage, Cyber Security, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Jabber, Network Troubleshooting, Virtual Desktops, Remote Access Technology, Phishing, Virtualization Technology, Cisco WebEx, Computer Network Operations, Office365, Tablet Computers, Laptops, Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=87b497bee3e31086 ## About the Role Do you have experience in Virtualization?, 5 years of experience - Proven ability to diagnose, troubleshoot, repair, and update laptops, desktop PCs, and mobile devices such as smartphones & tablets - Experience performing hardware and software upgrades - Experience resolving issues with MS365, Teams, WebEx, Cisco Jabber - Ability to troubleshoot hardware and software problems - Experience helping customers with device settings, apps, and cloud storage - Bilingual in English/Spanish - Experience managing support requests through a ticketing system (preferably ServiceNow) - Experience troubleshooting VPNs & VDIs Pay: From $24.00 per hour Application Question(s): * Do you have at least 3 years of Help Desk experience? * Do you have experience resolving issues with MS365, Teams, WebEx, Cisco Jabber * Do you have experience managing support requests through a ticketing system (preferably ServiceNow)? * Do you have experience troubleshooting VPNs & VDIs? Language: * Spanish (Required) * English (Required) ## Description Serves as the critical first line of IT support. Primary tasks involve resolving technical issues, managing Active Directory accounts, configuring bank-specific hardware and software, and ensuring secure access to financial systems for office staff and remote workers. This position handles a blend of standard IT support and specific banking requirements. Common day-to-day tasks include: User & Account Management * Account Access: Resetting passwords and unlocking accounts for employees on Active Directory and banking core business applications. * Onboarding & Offboarding: Provisioning and de-provisioning hardware and software for new hires and departing staff. Banking Hardware Support * Branch/Headquarters Hardware: Troubleshooting issues with end user's endpoints (laptops, desktops PC and mobile devices). * Workstation Setups: Deploying, updating, and repairing office laptops, desktops, and corporate mobile devices. Software & Network Troubleshooting * Banking Applications: Assisting employees with internal core banking software, financial portals, and encrypted email systems. Act as the first point of contact for internal staff to ensure business operations. * Remote Access: Troubleshooting VPNs, virtual desktop environments (VDI), and secure remote access tools so financial advisors and international staff can work securely. * General IT: Resolving issues with Microsoft 365, Teams, WebEx, Cisco Jabber and physical office telephony. Security & Compliance * Access Control: Enforcing strict banking security protocols (such as Multi-Factor Authentication setups) and auditing hardware inventory. * Escalation: Identifying security red flags (like suspected phishing emails or unauthorized device access) and escalating them immediately to the cybersecurity or network operations teams. Ticketing & Customer Service * Support Queues: Managing support requests through ticketing system (ServiceNow) * End User Training: Walking users through tech solutions remotely or in person, demanding a high level of bilingual customer service (English/Spanish or English/Portuguese is frequently required in Miami). IT Security Vulnerability Patching * Endpoints updates and remediation: * ] Working closely with the INFOSEC Team (Information Security) to identify and remediate software vulnerabilities which represents a security operation vulnerability. Global Communication Policy * Actively broadcast IT activities/events/project implementation/rollout/service interruption to all users: * Generates all IT global communications ongoing to guarantee the business operation. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Passkeys: Truly Phishing-Resistant? 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