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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Tier II (Video) - **Company:** Hirsch Sales Corporation - **Location:** Santa Ana, CA, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Data Analysis, Computer Networks, Databases, System Configuration, Issue Tracking Systems, Networking Hardware, Server Virtualization, Virtualization Technology, Network Routers, Wireless Devices, Information Technology, Network Server, Vmware - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=716ef2e30160cbc5 ## About the Role Do you have experience in Virtualization tools?, 3+ years installing/servicing Video Management Systems (VMS) or NVRs * IP Video and IT Experience * Experience with Video Analytics preferred * Experience with Video Storage * Store and retrieve video data from VMS Servers, NVRs/HVRs and NAS/SAN Storage * Manage video Archives and backups * Ability to diagnose problems * Ability to actively participate in team support by proposing and implementing solutions. * Exceptional customer service, overall communication and technical writing skills. * Ability to communicate and work with other internal departments. * Ability to work independently with minimal management supervision and as part of team. * Demonstrated aptitude for providing exceptional customer service in politically charged environments. * Basic Video Product knowledge * Entry level networking concepts * Basic knowledge of Domains, servers, clients * Experience with virtualization technology including VM Ware or Microsoft Virtual Server. * Basic Product knowledge and Understanding of Operating Systems ## Description Hirsch's Technical Services Team delivers physical access, video and credential solutions to our customers. As an integral member of Hirsch's Technical Services team, the Velocity Vision Technical Support Specialist Level II works alongside other Technical Services team members, Sales Engineers, Software Engineers, Technicians and Product Managers. The Technical Support Specialist must be able to manage hot issues and will be the point of contact for routine to advanced technical support of Hirsch's product technologies. The Technical Services Support Specialist will professionally be ready to communicate at any time to all parties involved via email, phone and electronic media. They should have Level II support knowledge and the ability to answer installation and basic troubleshooting questions that can be answered by referring to the product documentation/ticketing system. Troubleshooting may include simple reproductions, installations, configurations and escalation of issues to Level III as necessary to resolve customer issues. Essential Functions * Receive inbound customer technical support calls via a phone and email queue; utilize trouble ticket application and databases to manage and resolve the customer issues * Accurately and thoroughly document cases including problem, corrective actions and solutions * Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary * Escalate issues to Support Level III as needed * Connecting/Configuring Hardware, i.e Mix and match analog, IP, megapixel and PTZ cameras * Install and configure network hardware to include switches, routers, cabling, servers, and wireless devices * Video Management System (VMS) NVR, Hybrid Video Recorders (HVR), CCTV and Access Control configuration * Manage data backups and archives * Act as a Trusted Advisor to customers. ## Related Videos - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)