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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Integrated Procurement Technologies - **Location:** Vandalia, OH, United States - **Salary:** $49,920.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Business Systems, CompTIA Network+, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Network Architecture, Networking Basics, Network Connections, Microsoft SharePoint, TCP/IP, Wireless Networks, Wi-Fi Technology, Information Technology - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=23f769766c49c2d1 ## About the Role Do you have experience in Wireless networking?, * CompTIA A+ certification (required or in progress) * IT support, help desk, or related experience * Basic knowledge of: * Windows operating systems and standard business applications * Microsoft 365 environment * Networking fundamentals (TCP/IP, DNS, Wi-Fi) * Hardware troubleshooting * Strong problem-solving and analytical skills * High attention to detail and organization * Strong written and verbal communication skills * Ability to work independently and as part of a team * Customer-focused with the ability to support non-technical users Preferred Qualifications * CompTIA Network+, Security+, or Microsoft certifications * Experience with Active Directory and basic system administration * Exposure to CMMC, NIST 800-171, or similar cybersecurity frameworks * Experience supporting Department of Defense (DoD) or government-related IT environments * Familiarity with secure handling of Controlled Unclassified Information (CUI), * Administrative: 1 year (Preferred) * Customer service: 1 year (Preferred) Ability to Commute: * Vandalia, OH 45377 (Required) Ability to Relocate: * Vandalia, OH 45377: Relocate before starting work (Required) ## Description The IT Support Technician provides first-line technical support to IPT employees globally, assisting with the setup, maintenance, and troubleshooting of computers, systems, and network-related issues. This role supports the day-to-day operation of IT systems critical to business operations, customer fulfillment, and compliance requirements., * Provide day-to-day IT support to employees via ticketing system, phone, email, and in person * Follow IT security policies, including proper handling of Controlled Unclassified Information (CUI) * Assist with IT documentation, procedures, and audit-related requirements (NIST 800-171/CMMC) * Record, track, and resolve issues using Jira ticketing system; manage ticket queue and follow-ups * Configure, image, and deploy laptops, desktops, and peripheral devices * Troubleshoot hardware, software, and access issues using standard diagnostic techniques * Support Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive) and internal business systems * Assist with user and group account management, permissions, and access issues (Active Directory) * Support network connectivity (wired/wireless), VPN, and general infrastructure troubleshooting * Assist with maintenance of server and network infrastructure * Escalate unresolved issues to senior IT staff * Assist in managing IT assets and inventory * Support onboarding/offboarding of employees (equipment setup, account provisioning) * Identify opportunities to improve IT processes and user experience * Assist with third-party vendor coordination * Perform additional duties as assigned by IT leadership, * Primarily onsite support at IPT facilities * Occasional lifting and setup of IT equipment * May assist with urgent issues impacting operations or customer fulfillment * Travel to California will be required for training ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)