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# Service Desk Technician - II

- **Company:** nuvioIT LLC
- **Location:** Norfolk, VA, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, Microsoft InTune, Laptops
- **Published:** June 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9d84865f1e360935

## About the Role

Do you have experience in Windows?, * 3+ years in IT support, with at least 1 year at a Tier 2 / escalation level

 * Strong working knowledge of Windows 10/11 and Microsoft 365 administration
 * Hands-on experience with Entra ID (Azure AD) and Intune
 * Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
 * Comfortable working independently and managing a ticket queue
 * Clear written and verbal communication
 * Ability to pass a background check; U.S. person status required for DIB client work

Preferred

 * Experience in an MSP/MSSP environment
 * Exposure to CMMC, NIST 800-171, or GCC High / Azure Government
 * Certifications such as CompTIA Security+, MS-102, or AZ-104
 * Familiarity with RMM/PSA tools

## Description

nuvioIT is a managed security and compliance provider serving Defense Industrial Base (DIB) contractors across Hampton Roads. We're looking for a Service Desk Technician II to be a key escalation point for client support - someone who can own tougher tickets, work directly in client Microsoft 365 and Azure environments, and help keep our DIB clients secure and running.

This isn't a pure desk-side role. You'll be hands-on across Intune, Entra ID, and managed endpoints, often in compliance-driven (CMMC / GCC High) environments. If you like solving problems that go beyond password resets and want to grow into security and compliance work, this is a good fit.

What You'll Do

 * Serve as the Tier 2 escalation point for tickets the Tier 1 team can't resolve
 * Troubleshoot Windows desktops/laptops, Microsoft 365, Entra ID, Intune, and common business applications
 * Support endpoint management - device enrollment, configuration profiles, patching, and compliance policies
 * Diagnose network, printer, VPN, and connectivity issues
 * Manage user lifecycle tasks (onboarding/offboarding, access changes, MFA/conditional access)
 * Document resolutions clearly in the ticketing/PSA system and contribute to the knowledge base
 * Work within our RMM platform to monitor, patch, and remediate endpoints
 * Escalate to senior engineers when issues require deeper security or infrastructure work
 * Maintain professional, responsive communication with client end users


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