> Markdown version of [/jobs/ext/558483-help-desk-analyst-2](https://www.wearedevelopers.com/jobs/ext/558483-help-desk-analyst-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst 2 - **Company:** Intersources Inc. - **Location:** Atlanta, GA, United States (Remote available) - **Contract:** Contract - **Skills:** Microsoft Excel, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Okta, ServiceNow IT Service Management, Office365, Wireless Devices, Information Technology, Servicenow - **Published:** June 15, 2026 - **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/30542961#/jobs/30542961 ## About the Role * Associate degree in a related field OR minimum 2+ years of help desk support * One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) * Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines * Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting * Detail oriented with the ability to work independently * Excellent oral, written, and interpersonal communication * Experience in performing well under pressure * Capable of working competently with personnel at multiple levels of the organization * Experience with ServiceNow or Okta is a plus * Must have work authorization that allows candidate to work in the United States Skill Matrix: Skill Required No. of Years Actual Years of Experience Associate degree in a related field 2 Years Experience with excel spreadsheets, including formulas and reporting 2 Years Experience with O365 Pro Plus core applications 1 Years Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). 1 Years Excellent oral, written, and interpersonal communication 2 Years Experience with HelpDesk support. ## Description * The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS., * Receive and track onboard and offboard requests; check the requests for completeness and accuracy * Submit requests for new accounts using ServiceNow ticketing system. * Submit request for setup and delivery of equipment and wireless devices. * Coordinate with application teams for additional application access requests * Track progress of requests to completion and escalate to vendors and management as needed. * Review accounts for accuracy of provision or deprovision based on requests * Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN * Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested * Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards * Communicate status of processed onboard or offboard requests to hiring managers * Resolve requests within SLA while providing the highest level of customer service * Display a consistent understanding of compliance to assist in high priority escalations and requests ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)