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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist - **Company:** MRA - The Management Association - **Location:** Waukesha, WI, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Administration, Remote Access Technology, Microsoft SharePoint, System Software, Wi-Fi Technology, Peripherals, Information Technology - **Published:** June 15, 2026 - **Apply:** https://diversityjobs.com/career/14930444/It-Specialist-Wisconsin-Waukesha ## About the Role * Education: Two-year degree in Computer Science or related field, or equivalentdemonstratedexperience. * Experience: Three-year troubleshootingexperience in a technology support role, or equivalentdemonstratedexperience. * Technical Skills:Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting). * Competencies:Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Preferred Qualification: * Education:Four-year degree in Computer Science or related field, or equivalentdemonstratedexperience. * Experience: Five-year troubleshootingexperience in a technology support role, or equivalentdemonstratedexperience. ## Description MRA (The Management Association) is seeking an experienced IT Helpdesk Specialist to serve as a trusted front-line support partner for our employees. This role is well-suited for an IT professional who brings strong troubleshooting skills, sound technical judgment, and a customer-first mindset to everyday support challenges. As the IT Helpdesk Specialist at MRA, you will serve as the primary point of contact for end users, providing timely technical assistance and resolving hardware, software, and network-related issues. This is a hands-on support role where you will respond to helpdesk requests, troubleshoot technical problems, and ensure employees have the technology resources they need to work efficiently. You'll be a critical part of our Technology Services team, delivering responsive and customer-focused IT support across the organization. This is a full-time opportunity based on-site at our Waukesha, WI office. Essential Functions: * Diagnose and resolve helpdesk calls for computers, phones, peripherals,software,and other technology issues. Support may be in person, by phone, email, or remote access. * Install,maintain, and repair IT hardware and software, including operating systems and common software applications. * Perform network administration tasks using Office 365, Exchange, and Active Directory. * Maintainaccuraterecords of hardware, software, and maintenance activities. * Provide one-on-one and group training, including new employee IT orientation. * Support video conferencing, training room setup, and printer/copier maintenance. * Assist with IT projects, upgrades, and system improvements. * Understanding of security best practices and cybersecurity awareness. * Other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Architecture Communication Canvas](https://www.wearedevelopers.com/videos/674-architecture-communication-canvas) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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