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# ITAM Desktop Tier III Technician

- **Company:** Intersources Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Laptops
- **Published:** June 15, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=62jdnw10t7d77ytz0lbaey9qxonk3b05a9tqw96rb7z6hlfo7xj79l9g6mp6aj2o&compid=0/jobs/31770065#/jobs/31770065

## About the Role

* Minimum 5 years of experience in providing help desk support for Windows operating systems.
 * Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

 * ITIL v4 Foundation Certification.
 * CompTIA A+ Certification or equivalent technical support certification.

Skill Required / Desired Amount of Experience
Experience in providing help desk support for Windows operating systems. Required 5 Years
Strong understanding of endpoint protection and management tools. Required
ITIL v4 Foundation Certification. Highly desired
CompTIA A+ Certification or equivalent technical support certification. Highly desired

## Description

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets., 1. Advanced Imaging, Configuration, and Deployment

 * Perform advanced imaging and configuration of Windows-based desktops and laptops.
 * Deploy and set up hardware, ensuring all devices are properly configured.
 2. Break/Fix Troubleshooting and Tier III Support
 * Provide Tier III support for escalated technical issues.
 * Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
 3. Onboarding and User Support
 * Support onboarding by configuring and deploying user-specific hardware and software.
 * Provide guidance and training to end-users.
 4. IT Asset Management
 * Maintain accurate records of deployed IT assets in asset tracking tools.
 * Support asset lifecycle management, including procurement and decommissioning.
 5. Process Improvement and Collaboration
 * Proactively identify opportunities for system modifications and process optimizations.
 * Collaborate with network and development teams to align technical solutions with business goals.


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