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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Systems Administrator - **Company:** Maintainx Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software as a Service, Data Integrity, Data Visualization, Disaster Recovery, Middleware, Systems Analysis, JSON, Regression Testing, SQL Databases, Tableau (Software), Test Case, Tailwind, ReactJS, Zapier, Reliability of Systems, Information Technology, Nintex, Zendesk, Looker Analytics - **Published:** June 14, 2026 - **Apply:** https://www.dice.com/job-detail/a3dac6a7-d069-44d3-aa0c-96d990ebf64f ## About the Role Must-haves: * 5+ years in Support Operations, Systems Analysis, or a technical ops role at a SaaS company. * Deep Zendesk expertise - triggers, automations, Liquid Markup, API usage, and Contextual Workspaces. * Technical fluency in JSON and JavaScript; hands-on experience with n8n or Zapier for middleware automation. * Proven QA discipline: test case creation, staging environments, regression testing, and UAT execution. * Track record of writing documentation that engineers trust and support agents can follow. * Experience with backup strategies and disaster recovery planning for SaaS tooling. Nice-to-haves: * Experience with React or Tailwind CSS for Help Center customization. * SQL or advanced data visualization experience (Looker, Tableau). * Previous hands-on or frontline customer support experience. ## Description MaintainX's support stack serves 13,000+ enterprise customers across some of the world's largest industrial operations. As Senior Support Systems Administrator, you're the technical owner of that infrastructure - not just keeping it running, but making it more resilient, more automated, and more trusted as we scale. You'll act as the technical lead for our Zendesk ecosystem and integrated tooling (n8n, Zapier, Intercom), bridging Support, Engineering, and Product. Your primary focus is scalability, system resilience, and data integrity - not just day-to-day config. * Own the Zendesk ecosystem - routing logic, triggers, SLAs, and Contextual Workspaces - so every ticket reaches the right agent without manual intervention. * Build and maintain reliable integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier; own the middleware layer that connects our support stack. * Define and execute QA for all system changes: test plans, UAT, staging environments, and regression testing before anything reaches production. * Design and maintain disaster recovery for the support infrastructure - organized backups, recovery runbooks, and incident lead when things break. * Own technical documentation: a version-controlled source of truth for all workflows, API dependencies, and system changes - accurate enough for engineers, clear enough for agents. * Build dashboards that reflect reality, standardize metric definitions, and give leadership trusted visibility into support performance., We deliver one platform for maintenance, repair & operations teams to keep the physical world running. You'll work alongside smart, humble colleagues across North America who care about getting it right. We're output-driven, promote quickly when people deliver, and have honest conversations early. If that's the environment you want, we'd love to hear from you. ## Related Videos - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [16 Best Free React UI Libraries in 2025](https://www.wearedevelopers.com/magazine/148-16-best-free-react-ui-libraries-in-2025) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)