> Markdown version of [/jobs/ext/559169-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/559169-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** EXP - **Location:** Seattle, WA, United States - **Salary:** $56,160.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Active Directory, Adobe Creative Cloud, Autodesk Revit, Microsoft Office, Microsoft SharePoint, Software Engineering, Computer Equipment, Information Technology, Autodesk Autocad - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b0d675db38a5b50f ## About the Role Do you have experience in Help desk?, Do you have a Associate's degree?, * You are a customer service fanatic and love building strong relationships. * You are personable, presentable, articulate and can communicate with people at all levels of an organization. * You are organized, detailed orientated and adaptable. * You love to learn new technology. * You learn quickly and retain information. * You are capable of documenting your learning in a concise and articulate manner. Technical Experience We are looking for someone who has held a Tier 1/2 Helpdesk position in the past. Our ideal candidate will have worked in an Architecture or Engineering firm. * Ability to troubleshoot and repair computer hardware. * Ability to deploy, support and maintain Windows 11. * Working knowledge of Microsoft 365 incluing Entra ID, Exchange, SharePoint & Teams * Ability to deploy, support and maintain Microsoft Office Applications * Working knowledge of Active Directory. * Knowledge of applications used in the Architecture industry is a bonus (Revit, AutoCAD, Adobe Creative Cloud etc) Education: * Associate or bachelor's degree in computer science, Information Technology or equivalent experience. * CompTIA or Microsoft "Fundamentals" certifications are a bonus, * Help desk: 1 year (Required) * IT: 3 years (Preferred) * Autodesk: 1 year (Preferred) License/Certification: * MCP (Preferred) * CompTIA A+ (Preferred) ## Description EXP Technical is hiring a Helpdesk Technician to join our growing team in the Greater Seattle Area. This is full time on-site position at EXP's clients for someone looking to build on existing Tier 1 helpdesk experience and grow into a Tier 2/Systems Administrator role., EXP Technical provides consulting-focused IT services to small and mid-size clients in Western Washington. We can provide a complete outsourced IT department or augment our clients existing IT team., As a Helpdesk Technician at EXP, you will work on-site at one or more client sites to provide in-person technical support. This could involve being on-site at 1 or 2 clients per day. In the event on-site work is not required this position joins our remote support desk team serving all our clients. The core responsibilities include: * Respond to requests for technical assistance in person, via phone, and electronically. * Diagnose and resolve technical hardware and software issues. * Deploy new computers and move existing computers to accommodate staff relocations around the office. * Support staff in their use of conference room audio visual equipment. * Advise users on appropriate action and direct unresolved issues to the next level of support personnel. * Follow standard helpdesk procedures and log all helpdesk interactions. * Work with one or more ticketing systems to track and route problems and requests. * Inform management of recurring problems and patterns of issues. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Successful talent development: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1002-successful-talent-development-a-joint-journey-of-executives-and-talents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)