> Markdown version of [/jobs/ext/559384-tier-1-support-analyst](https://www.wearedevelopers.com/jobs/ext/559384-tier-1-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 1 Support Analyst

- **Company:** The Anchor
- **Location:** Indianapolis, IN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cisco Systems VPN Client, System Configuration, Microsoft Office
- **Published:** June 14, 2026
- **Apply:** http://www.anchorpointtr.com/tier1supportanalyst

## About the Role

Must have direct experience providing support in the listed technologies:
o Windows 7 and 10 Operating System troubleshooting and configuration
o Microsoft Office 365 installation, configuration and troubleshooting
o Desktop/Notebook hardware installation, configuration and troubleshooting
o Computer peripheral and hardware installation, configuration and troubleshooting.

This is not an entry level role. Expectations are to be onsite in Indianapolis, IN at least 50%.

## Description

o Supports end users via phone and remote support tools
o Images computers and prepares them for end user deployment
o Supports Microsoft Office 365 application issues
o Supports Microsoft Windows 7 and 10 on HP Desktops / Laptops
o Documents all work done through Service Now Helpdesk application
o Supports wireless connectivity for laptops and mobile devices
o Support remote connectivity via Cisco VPN client software
o Effectively manages time to make sure calls are responded to in timely manner
o Escalates calls to appropriate next Tier support groups when necessary
o Attention to detail in all aspects of handling customer calls


## Related Videos

- [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Beyond Chat: AI Workflows That Actually Investigate Alerts (So You Don't Have To Know Everything)](https://www.wearedevelopers.com/videos/100308-beyond-chat-ai-workflows-that-actually-investigate-alerts-so-you-don-t-have-to-know-everything)

## Related Articles

- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)