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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** MGM Healthcare - **Location:** Creve Coeur, MO, United States - **Experience:** Expert - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, VoIP, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Networking Basics, Windows Desktop, Internet Protocol Telephony, Laptops - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=27aab39fe7d1816b ## About the Role Do you have experience in Windows?, * 1+ years of experience in a Help Desk, IT support, or desktop support role. * Proficiency in troubleshooting Windows OS, Microsoft Office, Active Directory, and standard IT hardware. * Experience with imaging and deploying computers using organizational tools and standards. * Familiarity with mobile device support, basic network troubleshooting, and VoIP systems. * Strong organizational and communication skills with a customer-focused mindset. * Ability to multitask and manage priorities in a high-demand environment. * Experience with ticketing systems and clear, professional documentation practices. Preferred: * Experience in a healthcare or similarly regulated industry such as finance, insurance, or government. * Working knowledge of HIPAA compliance, data privacy, or other regulatory frameworks. * IT certifications such as CompTIA A+, ITIL, HDI, or Microsoft certifications. Why Join Us? This is a unique opportunity to contribute to the foundation of a new Help Desk within a growing healthcare organization. You will play a direct role in shaping the user support experience while advancing your career in a collaborative, high-impact IT environment. Your technical knowledge, professionalism, and initiative will help elevate IT service delivery across the organization. ## Description We are seeking a detail-oriented and service-driven Senior Help Desk Analyst to join our IT team. As a key member of a newly established Help Desk, this position will play a foundational role in delivering responsive, high-quality technical support and in shaping the structure and service standards of the Help Desk function. The Senior Help Desk Analyst will be responsible for front-line support, system access management, and operational readiness, working closely with team members, end users, and leadership., * Serve as the first point of contact for IT support via phone, email, or ticketing system. * Provide Tier 1 support for software, hardware, printers, and basic networking issues. * Respond to help line calls promptly and professionally, ensuring high levels of customer service. * Reset passwords, unlock accounts, and perform user access troubleshooting in Active Directory and other systems. * Manage onboarding and offboarding processes, including the creation, modification, and deactivation of user credentials and system access in accordance with IT and HR policies. * Image, configure, and deploy new desktop and laptop computers based on organizational standards. * Provide setup and support for mobile phones (iOS/Android) and desk phones, including basic VoIP troubleshooting. * Accurately document all user interactions, issues, troubleshooting steps, and resolutions in the ticketing system. * Communicate clearly and effectively with users throughout the resolution process. * Escalate unresolved issues to Tier 2/3 teams while maintaining oversight to ensure closure. * Support knowledge base development and contribute to process improvements and documentation. * Assist with the development of Help Desk workflows, best practices, and onboarding procedures. * Perform other duties as assigned to support IT operations and organizational objectives. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)