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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Net At Work - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Antivirus Softwares, Apple IOS, Apple Mac Systems, Microsoft Azure, VoIP, Microsoft Outlook, Graphics Software, Microsoft Office, Microsoft Software, Windows Servers, Citrix Systems, Remote Access Technology, Azure Active Directory, Remote Service Software, ServiceNow IT Service Management, Software Troubleshooting, Microsoft Onedrive, Laptops, Hardware Infrastructure, Cisco, Windows Client, User Accounts, Vmware - **Published:** June 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=98908948c7139e5e ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, We are currently looking for a talented and motivated internal IT Support Specialist that has a desire to work in a fast-paced environment., * Minimum of 3 years of experience in an end-user-facing technical support role. * Bachelor's degree in a related technical discipline, or equivalent training and experience, preferred. * Strong troubleshooting, analytical, and problem-solving skills. * Hands-on experience supporting Microsoft Windows 11, macOS, iOS, and Android devices. * Basic experience with Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, user accounts, groups, and permissions. * Hands-on experience with cybersecurity solutions, including antivirus and/or EDR endpoint protection tools. * Ability to diagnose and resolve hardware, software, connectivity, and access-related issues both on-site in our NYC office and remotely using remote support tools. * Experience setting up and troubleshooting printers and multifunction devices. * Experience with desktop and laptop hardware upgrades; server hardware experience is a plus. * Experience with desktop imaging software is a plus. * Ability to prioritize tasks, manage time effectively, and work in a fast-paced support environment. * Passion for delivering an excellent end-user experience. * Basic cybersecurity awareness and understanding of secure IT practices. * Excellent written and verbal communication skills with a service-oriented mindset. * Ability to explain technical topics clearly to non-technical users. * Strong documentation skills, including the ability to create and maintain clear technical procedures and support notes. * Microsoft, VMware, Cisco, Citrix, or security-related certifications are a plus. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies * Client Champion - Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. * Problem Solver - Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. * Promise Keeper - Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. * Collaborative Integrator -Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. * Driven Intrapreneur - Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. * Inspiring Coach - Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. ## Description As an IT Support Specialist, you will be an integral part of our Internal IT Team, providing professional, positive, and reliable end-user support across the organization. Your responsibilities will include: * Provide on-site support in our NYC office and remote support to employees across the organization. * Support Windows laptops, workstations, mobile devices, printers, meeting rooms, video-conferencing solutions, peripherals, and other end-user technologies. * Respond to end-user tickets and service requests in a timely, professional, and customer-focused manner. * Handle incidents and service requests through the IT ticketing system, ensuring proper tracking, documentation, and follow-up. * Manage user accounts, groups, permissions, and access in Microsoft Entra ID / Azure AD and Active Directory. * Support employee onboarding, role changes, and offboarding processes in line with internal policies and security requirements. * Install, configure, troubleshoot, and maintain end-user applications and technologies, including Microsoft Outlook, Teams, OneDrive, Microsoft Office applications, VoIP solutions, antivirus, and EDR tools. * Prepare, configure, manage, and hand over IT equipment to new and existing employees according to best practices and internal standards. * Utilize MSP tools for remote access, monitoring, and centralized endpoint management. * Escalate complex technical issues to infrastructure, security, or external vendor teams when appropriate, while maintaining ownership and communication with end users. * Create, maintain, and update technical documentation, including user guides, internal playbooks, troubleshooting procedures, and knowledge base articles. * Ensure a high level of end-user satisfaction through excellent communication, professionalism, ownership, and a proactive service mindset. * Participate in regular Internal IT department meetings and contribute to continuous improvement of IT support processes. * Stay current with industry trends, technology updates, and best practices relevant to IT support and end-user services. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)