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# TS/SCI Help Desk Support Service Specialist

- **Company:** Insight Global
- **Location:** Ravanna, MO, United States
- **Experience:** Expert
- **Salary:** $53,643.0 - $73,549.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Network Service, Software Engineering, Software Systems
- **Published:** June 14, 2026
- **Apply:** https://www.juju.com/job/00000000g846pd

## About the Role

TS/SCI clearance (willing / able to obtain polygraph)

-BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience

-Security + certification -Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course)

-Previous experience at NGIC

## Description

Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.

-Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

-Simulates or recreates user problems to resolve operating difficulties.

-Recommends systems modifications to reduce user problems.

-Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.


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