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# IT Support

- **Company:** Stefanini
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Network Diagnostics, Remote Service Software, Peripherals, Microsoft InTune, Laptops, Event Viewer
- **Published:** June 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6a998e3a022b42ed

## About the Role

Do you have experience in System deployment?, * Onsite IT Support: 3 years (Required)

 * Active Directory: 3 years (Required)
 * Imaging Devies: 3 years (Required)
 * Network Troubleshooting: 2 years (Required)

## Description

We are looking for a Mid-level, hands-on IT support role responsible for second-line, in-person support of end-user desktops, laptops, peripherals, and related infrastructure.

Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely., * Provide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.

 * Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
 * Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation.
 * Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
 * Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.


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