> Markdown version of [/jobs/ext/560866-it-help-desk](https://www.wearedevelopers.com/jobs/ext/560866-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk

- **Company:** United Ag and Turf
- **Location:** Woodway, TX, United States
- **Salary:** $33,280.0 - $37,440.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Information Technology, User Accounts
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=28ee8a5323ba1eee

## About the Role

Do you have experience in Internal employee customer service?, Do you have a High school diploma or GED?, * Outstanding customer service and communication skills

 * Minimum of a High school Diploma or equivalent. Associate degree in computer technology preferred. Experience can substitute for education
 * Strong knowledge of PCs and related software to effectively assist users with issues
 * Ability to problem solve by using all available resources

## Description

We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the daily operations of the help desk by providing technical support to users on the company's computer systems and peripherals.
Responsibilities

 * Provides support and service to our employees by responding to inbound phone calls, email, or help desk requests for technical assistance
 * Effectively troubleshoots and repairs PC and peripheral hardware and software issues with minor assistance
 * Accurately diagnose problems with hardware and software on products offered through the dealership and provide solutions, if applicable
 * Maintain a clean work area and perform work in a neat and orderly fashion
 * Complete all documents required in conjunction with work assignments
 * Escalates priority issues and provides communication to the department and management regarding critical system issues
 * Manages and creates user accounts, including new user setup, resetting of passwords and managing locked accounts.
 * Perform preventative maintenance on company devices. (Workstations, Printers, scanners, etc.)
 * Other duties as assigned

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)