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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Support Manager - **Company:** SERB Pharmaceuticals - **Location:** Conshohocken, PA, United States (Remote available) - **Experience:** Expert - **Salary:** $12,480.0 - **Contract:** Permanent contract - **Skills:** SAP Cloud, Business Systems, Cyber Security, Issue Tracking Systems, SAP (Applications), SAP FI/CO, SAP NetWeaver Data Management, SAP Sales and Distribution, SAP Security, Sap Fiori, SAP S/4HANA - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ce74b5c1f045c7a7 ## About the Role Do you have experience in SAP S/4HANA?, We are looking for a talented and enthusiastic SAP Support Professional to provide 1st and 2nd level SAP support for a global pharmaceutical group. Working in a small team, you will have a high level of autonomy and be required to plan and manage work priorities both independently and with other user groups., * Previous minimum of 5 years' experience with SAP S4 HANA in a support function is essential. * Previous experience working in a global pharmaceutical company. * Very good working knowledge of at least 3 of the following SAP modules - FI/CO; SD; LE; WM; MM; PP. * Any knowledge of / experience with FIORI Apps and Reporting; SAP Analytics Cloud and SAP Security (User and Role) is an advantage. * Any knowledge of / experience with Validation activities in a pharma compliant company is an advantage., + Exceptional interpersonal skills, with a focus on rapport building, listening and diagnostics. + Strong verbal and written communication skills. + Ability to express technical matters in business terms. + Strong analytical and problem-solving abilities. + The aptitude/ability to learn new technologies quickly (full training will be provided where required). + The aptitude and ability to work in an organised manner, under pressure and methodically. + Competent and organised with the ability to manage and prioritise workload, multi-task and manage a diverse mix of issues, responsibilities and challenges. Be a self-starter and able to work with remote UK-based management. + ## Description This indiviual is expected to work at our Conshohocken, PA office on a hybrid schedule 3 days a week, with 2 work from home days. As IT Security Analyst, your responsibilities will include: * Provide second level support on the SAP S4 HANA systems - troubleshoot issues, root cause analysis; test and correct with clear communication to reporting user on cause of the issue and its resolution. * Act as a liaison between the company's business users and the IT department and any external partners. * Escalate advanced technical issues to third parties or to the Business Systems Manager. * Writing instructions; specifications, flowcharts. * Facilitate meetings with team members and the business. * Daily monitoring of ticketing system and timely follow up on any escalations. * Oversee and manage the maintenance of SAP Master Data including Business Partner and Material Master. * To carry out other reasonable tasks as required by the Business Systems Manager. * The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible within your experience and competencies. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Robots are coming into the wild! 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