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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Reliability Engineer - **Company:** Dyson - **Location:** Chicago, IL, United States - **Salary:** $81,600.0 - $102,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Sentiment Analysis - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4488ff24a6ba2202 ## About the Role Do you have experience in Excel data analysis?, * Bachelor's degree in Mechanical Engineering, Product Design, or an engineering-based design subject., * Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics. * Basic statistical skills. * Proficiency in Microsoft Excel required. * Willing and able to travel internally in the Americas region and internationally. * Valid Passport, * Good communication skills, both written and oral and on both a technical and non-technical level. * Strong attention to detail and accuracy. * Analytical ability, both in engineering terms and more general problem solving. * Adaptable and flexible. * Creative and methodical problem solver Compensation: $81,600 - $102,000 annually + bonus opportunity ## Description Act as Dyson's 'early warning system'-spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption., Identify and Resolve New Product Failures * Analyze weekly part usage, repair, and retail returns data for the Americas (focus: USA, support: Canada, Mexico, and other South/Central American countries as needed). * Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution. * Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development. * Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions. * Arrange collection and analysis of failed samples; conduct engineering Pareto analyses and escalate findings for resolution. * Review call center/service center data (1st/3rd party) across the Americas, pinpoint reliability improvements for existing products, and prioritize development efforts. Maintain contact with centers to track emerging issues. * Provide regular feedback to call center and repair center teams on recording critical customer fault data. * Work within the global team to develop/drive design improvements, ensuring timely, effective communication with engineering and quality teams in SE Asia and the UK. * Contribute technically to product improvement efforts; ensure solutions are high-quality, proven, and clearly documented. Support New Product Development and Launch * Audit new models pre-launch; share feedback with business areas. * Assist Market Insights Analyst in product trials; investigate and support design improvement for issues arising in your territory. * Monitor product launches for trends; identify and communicate failures early for swift resolution. Annual Reliability Targets * Identify opportunities to improve reliability/quality in your territory to meet Dyson's goals. * Deliver daily/weeky issue reports; 'own' issue close-out with business stakeholders. * Investigate product safety issues as directed. General Territory Engineering Support * Act as the engineering contact point across the Americas, providing expertise on product, technology, and general engineering principles. * Support PR and James Dyson Foundation initiatives with engineering expertise. * Serve as territory expert for global RDD, supplying region-specific knowledge. Additional Duties * Take on new activities relevant to the role's purpose as needed. * Drive operational improvements and create supporting documentation. * Think creatively to spot opportunities for improvement. * Proactively identify and solve problems. ## Related Videos - [Your next 10x engineer isn't in your city. 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