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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Analyst IV (6208) - **Company:** The Itd - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Artificial Intelligence, Business Analytics Applications, Data Analysis, Data Presentation, Database Queries, R (Programming Language), Python (Programming Language), Machine Learning, Operational Data Store, Salesforce.Com, SQL Databases, Scripting, Large Language Models, Prompt Engineering, Generative AI, Information Technology, Data Analytics - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6b93b3bb596fce81 ## About the Role Do you have experience in Visual storytelling?, Do you have a Master's degree?, * 8+ years of experience in data analytics, data science, or related analytical roles. * 6+ years of experience with SQL, data querying, and statistical analysis techniques. * Strong proficiency in Python, R, or similar scripting languages for data analysis. * Experience with Customer Experience (CX) or Voice of Customer (VoC) metrics, including NPS, CSAT, surveys, and customer feedback analysis. * Experience analyzing customer support operational metrics and identifying business improvement opportunities. * Demonstrated expertise in data storytelling and presenting complex analytical insights to non-technical stakeholders. * Experience applying statistical analysis methods to solve business problems. * Experience working with or willingness to adopt AI technologies within analytics workflows. Preferred Qualifications and Skills * Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field. * Experience using Generative AI technologies, LLMs, AI agents, and prompt engineering to automate analytics workflows and insight generation. * Experience with Salesforce. * Knowledge of predictive analytics, machine learning, or AI techniques. * Experience supporting customer experience, customer support, customer care, or service-related analytics functions., Bachelor's degree in Computer Science, Data Science, Statistics, Mathematics, a related field, or equivalent work experience required. ## Description * Analyze customer support operational data, surveys, case transcripts, and other data sources to identify trends, customer pain points, and improvement opportunities. * Monitor customer feedback and Voice of Customer metrics (NPS, CSAT, etc.) to identify emerging issues and perform root cause analysis. * Integrate customer feedback with transactional, operational, and behavioral datasets to uncover key drivers impacting customer experience. * Develop recurring and ad hoc reports that communicate actionable insights and influence business decisions across cross-functional stakeholders. * Partner with customer support, operations, and business teams to identify root causes, recommend corrective actions, and measure improvement effectiveness. * Apply statistical analysis techniques and data storytelling to translate complex findings into clear business recommendations for technical and non-technical audiences. * Utilize SQL, Python, R, AI-powered analytics tools, Salesforce, and other analytical platforms to extract, analyze, and visualize data. Internal Responsibilities * Attend regular internal practice community meetings. * Collaborate with your itD practice team on industry thought leadership. * Complete client case studies and learning material (blogs, media material). * Build out material to contribute to the Digital Transformation practice. * Attend internal itD networking events (in person and virtual). * Work with leadership on career fast-track opportunities. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [JavaScript? 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