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# Tier 1 Technical Support Specialist

- **Company:** Graphic Products, Incorporated
- **Location:** Beaverton, OR, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Office365, Software Troubleshooting
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a163a0e8a0b4bf1

## About the Role

Do you have experience in Technical Proficiency?, * A passion for working with people and customer service

 * Ability to communicate well, including oral, written and presentation skills
 * Intermediate knowledge of Microsoft 365 suite
 * Detail-oriented self-starter, comfortable working independently and as part of a team
 * Excellent time management skills, prioritizing and handling multiple tasks at the same time
 * Bilingual (Spanish/English) applicants a plus

## Description

* Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
 * Develop and utilize technical expertise in DuraLabel applications
 * Assist customers with installing and using safety label printing software
 * Log cases detailing requests for technical assistance and steps taken to resolve
 * Set and complete follow up tasks for customers with ongoing issues
 * Support can include, but is not limited to:
 * Software and printer driver installations
 * Printer and software troubleshooting
 * Printer and software training
 * Escalating to Tier 2 when necessary
 * Creating simple samples for Account Managers
 * Creating simple templates for customers
 * Assist customers and Account Managers with the creation of
 * Customized sample labels
 * Simple label templates


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