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# L1 Support Engineer - Technical Services

- **Company:** GRAY, INC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, LiveChat, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=08b2487068d55919

## About the Role

Do you have experience in Content management systems?, Do you have a Bachelor's degree?, * 2-5 years of experience in technical support, IT services, or a related role.

 * Strong troubleshooting and problem-solving skills.
 * Familiarity with CMS platforms and basic device management.
 * Ability to manage multiple tasks while maintaining attention to detail.
 * Strong communication and customer service skills.
 * Ability to work independently in a remote environment.

## Description

The L1 Support Engineer - Technical Services will be responsible for managing Android tablet devices across the enterprise, maintaining digital menu systems, implementing promotional campaigns, and delivering high-quality customer support across multiple channels. The ideal candidate combines strong technical troubleshooting skills with excellent customer service capabilities and the discipline to manage repetitive operational tasks efficiently., Menu & CMS Management:

 * Build, update, and maintain digital menus through the Content Management System (CMS).
 * Configure and test menu items including pricing, descriptions, images, and availability.
 * Ensure accuracy and consistency across all menu content and promotional materials.
 * Collaborate with marketing and operations teams to implement seasonal menu updates and changes.

Promotions & Campaign Execution:

 * Set up promotional campaigns using internal tools.
 * Create, schedule, and monitor time-sensitive promotions and special offers.
 * Verify campaign accuracy and troubleshoot issues before and during launch.

Device & Technical Support:

 * Procure, maintain, and manage the enterprise Android tablet fleet.
 * Provide responsive customer support via service desk ticketing system, live chat, and phone.
 * Troubleshoot and resolve technical and operational issues in a timely and professional manner.
 * Process and support refund requests in accordance with company policies.
 * Document common issues and resolutions to improve support efficiency and knowledge sharing.


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