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# RMA Testing Team Lead

- **Company:** PNY Technologies
- **Location:** Parsippany-Troy Hills, NJ, United States
- **Experience:** Expert
- **Salary:** $45,011.0 - $50,003.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Spreadsheets, Computer Literacy, PC Tools, Epicor ERP
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=916f650a8e46e589

## About the Role

Do you have experience in Technical Proficiency?, Do you have a Trade school?, * High school or technical school certification or equivalent (electronics)

 * 1-3 years' experience in QC or a product testing environment
 * Working knowledge of computer hardware and accessories
 * Ability to effectively lead a team
 * Ability to communicate effectively in English; also, Spanish a plus
 * Ability to multitask and prioritize workload
 * Basic PC skills, including MS Excel and Outlook
 * Working knowledge of ERP systems; Epicor a plus

## Description

* Monitor and coordinate inventory movements of RMA products.
 * Assume lead responsibilities for the testing of all RMA products
 * Assist in providing directions and training to RMA Testers and temporary help
 * Participate in the testing of returned product from RMAs, or other in-house products
 * Responsible for maintaining inventory aging and accuracy
 * Transfer tested product to specified locations using PNY's Epicor ERP system
 * Make test result entries in the applicable spreadsheets or in the Epicor Log., To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 * Strictly follow ESD compliance process and procedure.
 * Lead RMA Testing team to achieve established goals.
 * Coordinate testing based on predetermined prioritization and or based on $ aging.
 * Develop a proficiency at PNY product identification to be able to sort/consolidate all RMA products.
 * Monitor daily activity of testing and system transfers of RMA products.
 * Monitor and maintain inventory accuracy, including periodic accounting audits.
 * Perform visual inspection to check for gross defects and Customer Induced Damage (CID), prior to testing.
 * Extract USB PCBAs from their plastic housing using the appropriate tools, while wearing PPE such as safety glasses
 * Perform the applicable testing, as prescribed by Test Engineering.
 * Alert Test Engineering of malfunctioning test equipment, or when observing repetitive failures.
 * Label/tag test rejects with descriptive cause of failure.
 * Oversee the work of temporary help, when deployed.
 * Keep work-in-process, accepted products, and rejected products, segregated from each other at all times.
 * Maintain a neat and orderly work area.
 * Assist in other areas, as assigned.


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