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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist, Platform - **Company:** CO-RIPPLING LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $56,700.0 - $89,775.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software as a Service, SQL Databases, Advanced Reports - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8f527607068a8a30 ## About the Role Do you have experience in SaaS platforms?, * 2+ years of SaaS experience in professional services, implementation, or customer success * + An ability to build relationships with customers + An ability to manage a book of business and control the customer's implementation experience + A curiosity for product/technology * Strong preference * + Experience writing your own SQL queries + Prior experience working at an HR/IT SaaS company * Ruthless prioritization and time management * Strong attention to detail and ability to solve complex, interdependent problems * Boundless energy to help other teams and your customers...all with a "can-do" attitude! * Flexible to scaling and changing organizations and responsibilities * Experience working with product and engineering teams to build and launch new products or features ## Description Rippling's Professional Services team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. Professional Services engagements are consultative and customized based on the customers' unique needs/pain points. The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed. What you will do * Ensure our customers are set up for success with our core platform: * + Discover our customers' business needs and priorities + Solution customer's business needs/priorities via workflows, reports, permissions and approvals + Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals + Train customers on the core platform * Deliver to key KPI's: project completions, CSAT, and adoption/exit gate adherence * Work cross-functionally with CX, product, and marketing to maximize product adoption. * + Design and document new use cases for our platform. + Train our internal and external teams through webinars + Contribute to our knowledge base and serve as a subject matter expert on the Platform * Actively contribute to the development of new Platform features * + Coordinate with product and engineering teams to support new use cases. + Assist with user testing and beta programs for new features. ## Related Videos - [Responsible AI @ Microsoft - Governance, Standards, Learnings](https://www.wearedevelopers.com/videos/1544-responsible-ai-microsoft-governance-standards-learnings) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Empowering and Motivating Developers in a Purpose-Driven Team of the Future](https://www.wearedevelopers.com/videos/1177-empowering-and-motivating-developers-in-a-purpose-driven-team-of-the-future) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)