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# Network Operations Center - Shift Lead

- **Company:** Akima
- **Location:** Ashburn, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Computer Terminals, Network Topologies, Issue Tracking Systems, Networking Basics, Network Monitoring, Routing, TCP/IP, Test Data, Wide Area Networks, Computer Network Operations
- **Published:** June 17, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8687255/network-operations-center-shift-lead

## About the Role

* Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.
 * Relevant certifications such as ITIL v3, CompTIA, CCNA.
 * A minimum of five (5) years' relevant experience in Tier 1 support operations.
 * Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
 * Hands-on experience with network monitoring tools and ticketing systems.
 * Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
 * Effective communication skills for interacting with customers, technical teams, and management.

## Description

* The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
 * This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
 * Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.
 * This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.
 * Supports complex PCs and LAN/WAN networks throughout the organization.
 * Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.
 * Analyzes test data and recommends hardware or software for purchase.
 * Performs work under minimal supervision.
 * Handles complex issues and problems and refers only the most complex issues to higher-level staff.


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