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# Associate Help Desk Specialist

- **Company:** Software Specialists, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Local Area Networks, Wide Area Networks
- **Published:** June 17, 2026
- **Apply:** https://www.ssipeople.com/jobs/associate-help-desk-specialist-97003/

## About the Role

* Associate's degree or equivalent experience is required; a minimum of a high school diploma or GED is mandatory for consideration.
 * 1-2 years of technical support experience, including phone-based troubleshooting for end users.
 * 1-2 years of experience supporting networks and related systems, with understanding of Local Area Networks (LAN) & Wide Area Networks (WAN).
 * Strong customer service, verbal and written communication skills, and willingness to support after-hours, weekend, and holiday schedules as needed.

## Description

Job Summary: We are seeking talented professionals to provide efficient and customer-focused technical support in a dynamic environment. Our team delivers essential front-line technical assistance to end users, ensuring smooth operation and prompt resolution of issues across multiple IT systems., * Deliver first-level technical support via phone and email, troubleshooting hardware, software, network, and connectivity issues.

 * Install and configure software applications and collaborate with IT teams on hardware and software deployments.
 * Report, track, and document technical support interactions and ongoing issues using the ticketing system, ensuring accurate and timely resolution.
 * Contribute to knowledge base documentation, participate in IT projects, and support flexible scheduling including after-hours and on-call duty.


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