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# Cloud Service Desk Rep

- **Company:** Aveshka, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Access Network, Systems Engineering, Cyber Security, Cloud Services, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bb1e8101a669dd37

## About the Role

Do you have experience in UEM?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Cybersecurity, or a related field. Formal education requirements may be waived based on relevant professional experience, * Must be a US Citizen

 * Minimum 8 years of experience in IT, Endpoint Engineering, or Cybersecurity, with at least 6 years in engineering (not help desk) roles in enterprise environments.
 * Deep expertise in device enrollment mechanisms (Intune, Autopilot, JAMF/Apple Business Manager).
 * Experience engineering passwordless authentication and hardware-backed credentials (YubiKey, CAC).
 * Understanding of Entra/AD conditional access policies and asset inventory integration.
 * Experience working under formal change control, audit, and security governance processes.

Required Clearance

 * Active Top Secret (TS) security clearance.

## Description

Softtek Government Solutions is seeking highly cleared, experienced IT engineering professionals to support the Congressional Budget Office (CBO) Service Desk Engineering task order. This initiative focuses on fundamentally hardening the CBO's enterprise environment to reduce the risk of unauthorized lateral movement, credential misuse, and persistence techniques.

Note: This is an advanced engineering scope focused on resolving complex escalations, implementing security architecture, and developing automated workflows. It does not involve routine Tier 1 end-user help desk support.

The engineering team will be responsible for designing, deploying, and maintaining the technical controls necessary to secure endpoint, identity, and device lifecycle operations.

Responsibilities

 * Manage device enrollment, provisioning, and automated workflows across the estate (Intune, Autopilot, JAMF/Apple Business Manager).
 * Ensure device provisioning enforces baseline profiles and security posture prior to granting network access (Conditional Access integration with Entra/AD).
 * Engineer passwordless authentication and hardware-backed credentials (YubiKey, CAC, software keys) for privileged and sensitive accounts.
 * Integrate enrollment and provisioning workflows with asset-inventory systems (owner, role, location, lifecycle state).
 * Support device lifecycle operations provisioning, reassignment, decommissioning, and secure wipe, including recovery key escrow and custody records.
 * Maintain and help automate onboarding/offboarding checklists to reduce errors and accelerate device readiness.


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