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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Contact Center Data and Analytics Engineer - **Company:** Kforce Inc. - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Data Analysis, Microsoft Azure, Software as a Service, Cloud Computing, Cloud Database, Information Systems, Extract Transform Load (ETL), Data Structures, Database Queries, Electronic Data Interchange (EDI), Power BI, Standard Sql, Tableau (Software), Information Technology, Data Analytics, Tools for Reporting, Data Pipelines, Api Management - **Published:** June 15, 2026 - **Apply:** https://www.dice.com/job-detail/96427a52-a5c8-483c-86a4-893d3681d147 ## About the Role * Bachelor's degree in Information Systems, Data Analytics, Computer Science, or related field (or equivalent experience) * 5-8+ years of experience in data/reporting support, analytics, or business intelligence roles * Experience supporting contact center platforms or similar analytics environments Strong understanding of: * Data structures and reporting logic * KPI frameworks and performance metrics * Experience with ITSM processes (incident, problem, and change management) Preferred Skills & Experience: * Hands-on experience with NICE CXone Reporting and Analytics (Interaction Analytics, Performance Management) * Experience with Business Intelligence tools (Power BI, Tableau, or similar) * Knowledge of contact center dashboards and reporting tools * Experience with omnichannel environments (voice, chat, digital channels) * Strong SQL and data querying skills (intermediate to advanced) Familiarity with: * Data pipelines and ETL processes * API integrations and data exchange troubleshooting * Cloud-based data environments and SaaS platforms Understanding of contact center KPIs such as: * Average Handle Time (AHT), Service Levels (SLA), occupancy, adherence * Ability to analyze data trends and translate findings into actionable insights Preferred Certifications: * NICE CXone certifications (reporting, analytics, or administration tracks) * Data/BI certifications (Power BI, Tableau, or equivalent) * ITIL Foundation (or higher) * Cloud certifications (AWS, Azure) ## Description Kforce has a client that is seeking a Senior IT Contact Center Data and Analytics Engineer in Greenwood Village, CO for a direct hire/permanent opportunity/healthcare industry)., We are hiring a Senior IT Contact Center Data and Analytics Engineer to join a leading healthcare organization in a direct hire, permanent role. This position plays a critical part in supporting and advancing data, reporting, and analytics capabilities across enterprise contact center platforms-especially NICE CXone and related tools. This individual will act as the primary technical owner for reporting and analytics, ensuring the delivery of accurate, timely, and actionable insights to operations teams, leadership, and regulatory stakeholders. You will troubleshoot data issues, enhance reporting frameworks, and help drive continuous improvement across analytics and data pipelines. This is a highly collaborative role, partnering closely with operations, engineering, and business stakeholders to translate real-world needs into scalable, reliable reporting solutions., * Support, maintain, and optimize contact center data, reporting, and analytics environments * Serve as the go-to expert for reporting issues, data quality, and analytics performance * Troubleshoot and resolve data and reporting incidents; Conduct root cause analysis * Translate business requirements into effective reporting and dashboard solutions * Enhance data pipelines and reporting frameworks to improve accuracy and efficiency * Deliver insights that support operational performance, workforce management, and decision-making * Support both real-time and historical reporting needs across contact center channels ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)