> Markdown version of [/jobs/ext/563010-senior-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/563010-senior-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Desktop Support Specialist - **Company:** TEKSYSTEMS INC. - **Location:** Bloomington, MN, United States - **Experience:** Expert - **Salary:** $83,200.0 - $114,400.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Software as a Service, Information Systems, Information Technology Operations, Microsoft Office, Microsoft Software, Networking Basics, Software Troubleshooting, Peripherals, Microsoft InTune, Information Technology, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g8z4fj ## About the Role Must be proficient in - Mac and Office support apps - Office 365 - Being able to read knowledge-based articles and utilize them to help fill tickets - Must be able to use ServiceNow, * Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience. * 5+ years of hands-on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end-user support in a corporate office environment. * Strong knowledge of Microsoft technologies, ServiceDesk processes, SaaS platforms, and awareness of IT infrastructure. * Proficiency in Entra ID, Active Directory, Office 365, and endpoint management tools. * Advanced knowledge of networking fundamentals, and endpoint security. ## Description TEKsystems currently has high level Desktop Support Specialist position available with a client in Minneapolis, MN. This will start as a 6 month contract with the penitential to extend and convert full-time. This person will be the day-to-day onsite point of contact for end-user IT support in Minneapolis, handling the ServiceNow ticket queue, hands-on hardware/software troubleshooting, and onboarding/offboarding logistics, with technical escalation to the company IT Operations team. Feel free to apply to learn more., * Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the company IT Operations team. * Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA. * Collaborate with peers in the wider company IT Operations team to resolve complex technical issues that cross site boundaries. * Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office. * Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return. * Administer end-user identity and endpoint tooling in scope (Entra ID, Active Directory, Office 365, Intune / endpoint management) at a user-support level. * Maintain accurate asset records and contribute to existing ServiceNow KnowledgeBase articles as gaps are identified during the engagement. * Coordinate with third-party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users. * Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis-specific knowledge captured during the term. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)