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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EPS Technical Support Engineer II - **Company:** Jack Henry & Associates, Inc. - **Location:** Springfield, MO, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Documentation, Database Queries, Network Troubleshooting, Software Engineering, File Transfer Protocol (FTP), Software Troubleshooting - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f6d76e8adfc5117c ## About the Role * Minimum of 2 years of experience in a technical support role. * Experience with banking, credit union or finical institution. * Must be able to participate in an On-Call rotation and provide after-hours support. What would be nice for you to have: * Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices. * Able to diagnose, troubleshoot and repair equipment, systems, software, or hardware. * Able to provide outstanding customer service to JHA clients. * Able to complete bids and customer work requests. * Able to assist in developing, designing, and documenting job related procedures. * Thorough knowledge of applicable applications (and those that interact); general knowledge of other JHA products. * Basic ability to troubleshoot software, hardware, and networking issues. Basic knowledge of SQL and FTP, remoting and operating systems. * General communication, interpersonal, and analytical skills. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? ## Description All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: * Interacts with product support personnel, and potentially the customer, when the customer's problem cannot be resolved directly by first-level resources. * Provides technical assistance to customers. Provides support to customers/users if product issues are encountered. Analyzes the problem as described by the customer and determines the best course of action. * Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. * Includes all appropriate departments to facilitate a successful resolution to any client issue. * Reports design, reliability and maintenance problems or bugs to software engineering. Creates defect records on all reported issues with supporting files and examples for development to create code fixes. * Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer to determine appropriate action. May prepare test environment and test new enhancements or other internal quality testing. * Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in on-line training programs. * Will bid and complete Customer Work Requests (CWRs) in accordance with company standards. * May be involved in customer installations, upgrades, and training. * May perform other job duties as assigned. ## Related Videos - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Dangerous Reactivity: Why AI Output Is the New XSS](https://www.wearedevelopers.com/videos/100115-dangerous-reactivity-why-ai-output-is-the-new-xss) - [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [Plan to link your LLM to your production database? What could possibly go wrong?](https://www.wearedevelopers.com/videos/2088-plan-to-link-your-llm-to-your-production-database-what-could-possibly-go-wrong) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)