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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Global Executive IT Support Specialist - **Company:** Electronic Arts Inc - **Location:** Redwood City, CA, United States - **Experience:** Expert - **Salary:** $104,400.0 - $157,400.0 - **Contract:** Franchise - **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Python (Programming Language), System Center Configuration Manager, Windows PowerShell, Data Streaming, Systems Integration, Microsoft Power Automate, Informatica Cloud, Zapier, Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite, Virtual Agents, Api Design, Restful APIs, Mulesoft, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fb67392d5295edcb ## About the Role Do you have experience in Technical engineering?, Do you have a Bachelor's degree?, We are seeking an innovative technical partner who bridges the gap between white-glove service and engineering excellence. You thrive on building trusted relationships and owning the support experience from end to end, while proactively scaling our model through automation, AI, and API-driven solutions. You combine a deep service mindset with a passion for modern technology, staying calm under pressure and exercising sound judgment., * 5+ years of experience providing IT support for executives, VIP users, or high-touch environments. * Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato. * Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments. * Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. ## Description * Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato. * Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support. * Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences. * Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement. * Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day. * Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support. * Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership. * Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location. ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)