> Markdown version of [/jobs/ext/563164-it-deskside-tech](https://www.wearedevelopers.com/jobs/ext/563164-it-deskside-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Deskside Tech - **Company:** NPO USA INC - **Location:** Racine, WI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Troubleshooting, Wireless Networks, Diagnostic Tools, Computer Equipment, Laptops - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=29ff3c8fd3803201 ## About the Role * Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. * Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console. * Experience in using troubleshooting tools such as IPCONFIG and all its switches. * Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. * Ability to communicate technical information to non-technical audiences. * Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision. * Ability to search internally/externally for support information. Team and customer-oriented attitude. * Excellent attendance and schedule adherence history. * Ability to walk and bend and perform labor-related duties of connecting computer equipment. * Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task. ## Description * The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location. * You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual. * A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. * Providing installation and upgrading services of hardware and software. * Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions. * Troubleshooting network devices to ensure connectivity from the PC to the network. ## Related Videos - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)