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# IT Help Desk specialist

- **Company:** Intratek Computer
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Office365, Computer Equipment, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27ac63074aef009f

## About the Role

Do you have experience in Windows?, * Minimum of three-year experience in a technical support role and related field customer

 * service experience.
 * Experience in and working knowledge of PC hardware and laptop repair, networking,
 * Microsoft Windows, remote client connectivity and software installation and removal.
 * Exceptional customer service
 * Strong analytical skills; able to assess and solve issues in a high-pressure environment
 * Maintains a good understanding of IT industry trends.
 * Excellent written and oral communication skills
 * Ability to participate in after hours on-call support
 * Proficiency in Office365 and other business software applications
 * Good understanding of computer systems, mobile devices and other tech products
 * Ability to diagnose and resolve basic technical issues

## Description

* Serving as the first point of contact for customers seeking technical assistance over the phone or email
 * Performing remote troubleshooting through diagnostic techniques and pertinent questions
 * Determining the best solution based on the issue and details provided by customers
 * They will maintain a high level of technical proficiency in the area of personal computing,
 * and application support through experience, on the job training, and formal IT training
 * Respond to technical IT assistance requests from the ticketing system
 * Direct unresolved issues to the next level of support personnel
 * Provide accurate information on IT products or services
 * Identify and suggest possible improvements on procedures


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