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# Systems Administrator

- **Company:** Valley Craft Industries, Inc.
- **Location:** Lake City, MN, United States
- **Salary:** $75,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Artificial Intelligence, Asana, Microsoft Azure, VoIP, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Github, Network Security, Networking Basics, Productivity Software, TCP/IP, Virtual Local Area Networks, Backup and Restore, Wi-Fi Technology, Internet Protocol Telephony, ServiceNow IT Service Management, Epicor ERP, Server Operating Systems & Platforms, User Administration
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=53c5fdcb4dddd325

## About the Role

Do you have experience in Windows?, * 3-5 years of IT support experience, including 1-2 years in a systems administrator role

 * Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)
 * Working knowledge of Windows desktop and server environments
 * Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 * Exposure to network security concepts and best practices
 * Experience with backup and recovery processes
 * Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)
 * Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred
 * Strong troubleshooting skills and a customer-service mindset
 * Ability to work onsite full-time and lift/move IT equipment as needed

People Skills:

 * Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language
 * A patient, approachable manner that puts users at ease and builds trust
 * Comfort working directly with employees across all departments and experience levels

Nice to Have:

 * Prior experience with a help desk or IT ticketing system
 * Experience supporting VoIP platforms
 * Prior Epicor Kinetic experience
 * CompTIA A+, Network+, or similar certifications
 * Experience in a manufacturing or industrial environment

## Description

* Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals
 * Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes
 * Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed
 * Maintain and troubleshoot printers and printing infrastructure
 * Support VoIP phone systems and resolve telephony issues
 * Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting
 * Own Epicor Kinetic ERP support and grow into the organization's subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration
 * Support network security practices and help maintain a secure environment
 * Perform and monitor system backups, verifying integrity and supporting recovery as needed
 * Use modern AI and productivity tools to work more efficiently and help improve team workflows
 * Assist with remote support issues across the broader Ballymore Safety Group as needed

Schedule and Travel:

 * Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year
 * Occasional travel between the Lake City and Bloomington offices


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